Greg
My mother continually told me that if a…
My mother continually told me that if a person cannot say anything good they should say nothing.

Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Factory Equipment · Rohnert Park, California
Excellent
Factory Equipment · Palmdale, California
Excellent

Factory Equipment · San Luis Obispo, California
Excellent

Factory Equipment · Lake Forest, California
Great
Showing 136 reviews with 1 star · Clear filters
Greg
My mother continually told me that if a person cannot say anything good they should say nothing.
kyle G.
There customer service has been trash in my option. I ordered 2 of them months ago and was never any mention of back order tell they took my money. Which seems really bogus and not trust worth. Sense then it's been moved back and they've totally just give you a computerized message. I'd spend the extra money and choose a company that values there's customers
Adam C.
Horrible product with even worse customer service. Won’t respond to my emails. Abby was delivered damaged. I’m asking for my money back and they refuse to respond back.
Aj F.
Trash product, trash customer service. Font waste your money or time dealing with heyabby.
Tobey H.
After a bunch of emailing back and forth on when I would finally get my heyabby. I received an email stating that they were going to send me a p h meter for all of the trouble that I had to go through like sending multiple signatures of the same request because heyabby team lost it, not knowing if or when they were going to send it. I was almost about to cancel because I had to wait three months to get it... ,but that is in the past, now today one month after they said they were going to send a p.h meter it never came.... horrible HORRIBLE COMMUNICATION.... I love the product ,but if I had to buy it again or recommend this product to someone else. I would say no.... save yourself the trouble of dealing with the heyabby team.
John
Piece of Trash don't recommend anybody to buy this just buy a Grow tent
John K.
Poor under-developed product. I do NOT recommend.
Response from heyabby.comApr 10, 2023
We apologize for any inconvenience caused and we appreciate you taking the time to share your concerns. After checking, we're glad to see that your after-sale issue has been resolved and we're grateful to you for offering us the chance to provide the solution that you're satisfied. Please don't hesitate to contact us if you need any additional assistance in the future. We're here to help!
Craig
Light leaks, broken wood, cracked plastic, more light leaks inside, lack of customer service even with subscription 1 on 1, bribes to take subscription instead of replacing broken box, water leaks, more light leaks, you have 0% control over the box, the humidity doesn’t hold, it is in no way climate controlled. Good thing, it looked good in my kitchen before having to buy black weather striping to seal the leak but that didn’t work so then bought white magnet strips. Definitely doesn’t look like the pictures. Not my first grow, I actually did 20,000 plants in my state with a university and own a business which I wanted to sell the Abby in. Not a chance, even if they did distribute wholesale which I wouldn’t ask at this point as I’m pretty sure they are all in china. They answer no earlier than 10-11pm est on discord and no earlier than 4:30am via email. I’ll use them until something else comes out since I suppose it still looks better than a tent in my kitchen. No issue has been resolved to date btw other than a small refund when I have 2 boxes that don’t work right. One doesn’t even drop the nutrients that come stuck together because the solenoid doesn’t work. Anyway, give it a year or two and if they are still around then buy with caution.
Response from heyabby.comMay 5, 2023
I'm so sorry to hear about the unpleasant experience you had with our product and customer service. We totally understand your feelings due to the unexpected issue caused by shipping damage and we deeply apologize that our aftersale service couldn't make you totally satisfied. We are fully committed to rectifying the situation and making sure that you have a positive experience with us. Your business is highly valued and we want to make sure that you are able to enjoy our product and service to the fullest. We are here to provide any additional support you may need, and we would be more than happy to be of assistance.