heyabby.comReviews of heyabby.com

Cool concept. No updates on nothing Their discord is no help. The system works but will have to be modified. Wish I could get my money back

After two plus months of back and forth emails. A replacement hey Abby box was sent. I am waiting for a shipping label to return the defective box. Now the membership that I am paying for says expired. Hey abby customer support which consists of emails the next day. Says to reset up the box. No directions how to do that. I deleted everything in plugged and started from the beginning. It still indicates membership expired. Dealing with Hey Abby company has been the worst experience of my entire life. Good concept ok product if it were to work properly but a Terrible company to deal with. My advice to anyone reading this is to pay more and buy from Amazon and if you have the same problems as I have you will not have the same hassle is returning.

After sending several hundred bucks in seeds I never could get them to germinate. In addition my account had two different emails which I tried to get taken care of so I could use the machine. The account was not fixed and I now have a thousand dollar paper weight that I have zero interest in. The website appears to be professional but as nice as the machines are, it makes no sense to own if the customer service is this bad. It’s like owning a nice shiny new car, but no gas to run it! Loosing a thousand bucks is not good, Don’t do it and be a victim like me.

Been trying to work with this company since Oct.23 and it has been nothing but misleading and false advertisement from their CUSTOMER SERVICE to their App being down 3 times within 2 months for more then a 6 hr period leaving you locked out of their network unable to do necessary functions with their box. When able to get into their App it ends up displaying wrong/ incorrect readings when you contact them they say there is a delay in data and that the box reading is the most accurate...but whats the point of having an app if you don't know if the response of the box is correct of that it will turn on or off an attachment from their brand like advertised. Kinda ruins the on-the-go check from a far point of the box. Customer service has been a JOKE to where when you call it NOW just says email us.. WHEN you email them they play a company wide game of phone and everything gets lost in translation when they do reply its someone new to the case like how can we help you?? .. still waiting on that call back from Aurora...Kayla fills out a return form due to messed up original order(s) due to defective/damage OG unit and shipping taking too long due to the fact they forgot half my order .. they extend warranties and give back a little $. Later THEIR hey abby add-on burns out- again try to do return on order cause another defective item not looking good ..they simply say well send another item a.s.a.p on 12/6 it's now 12/27 still don't have said item yet.. ALSO did form for return due to shipping takin to long /item not as advertised ( since I have a spare and even that doesn't pay attention to automation setting) ..been waiting( since 12/12) on money back for 1 Item when 2 aren't as advertised since one still "works" it an app issue they are workin on it STILL. ( miss-advertisement ?) App goes down locked out before holiday trip -again fill out return form due to not working as advertised/.and no call from prior issues. -gets email back saying WE SEE you can NOW LOG into the system and that they are workin data refresh app issue and that they would love to help me with my garden needs.. 12/27 -another abby add on fails -filling out return form and done with this. Shouldn't support this till they fix their issues and customer service problems..

Update. Receive replacement humidifier. The replacement does work, but the setting seems conflicting flip one toggle to turn on smart and another toggle to turn on smart agin with turning the top setting off, if they work properly they turn off and I have to toggle them off and on agin to get them to work. This is an all day thing -1 star that’s a lot work for a toggle. Turns off when it wants plants die because of it -1 star. ——————————————————- Edit: Upgraded one star to 3 stars, based on you caring and I appreciate you reaching out to me, about the dent, but I will not be able to send it back to you thought the RMA process, it’s to big of a gamble to see what comes back and in what shape. After looking at the dent for a long long time i’m guessing it’s from the straps that they use to hold on the dolly when they ship it judging by the location of the dent. The metal thickness is thinner than what I have in shop, so I’m sure it’s from the high-powered straps they use. Plus I already have parts coming to fix it my self. I do appreciate you wanting to make it right for me that always weighs heavy in my book. There is not fire here to put out I’m good, customer service was great 5 stars. Overall experience it’s a 3, well because of the shipping nightmare and the missing USB smart humidifier only received one but paid for two. This is my 1st impressions of your company, promises are there, but delivering said promises Is another story. I will still shop with you guys but In a very, very, very tone down version, to safe guard my self from losing time money and gear. Big orders should be Handel in more professional manor. The same amount of money with your company rivals and I would have gotten all my gear with nothing missing that is a fact not speculation. 3 stars is a fare review. ————————————————— Half and half 5 stars one box But 1 star on the other one. Well got 2 of them one of them is in excellent condition, no dings dents deformities door lines are correctly. Everything is perfect. However, the second one does have a defect within the metal in the inside on the lower bottom. The welding is separating from the door you can see from the paint. That’s not good quality control in my book, wood is smash on the back left side, thank God it does not affect installing the feet when I put them on. I’ve seen this on Discord from other users pictures the same deformity in the same spot. I don’t have the numbers of how many users this affect but I going to take a look into it and see if I can get some statistical numbers to see about this deformity in this particular location where the damage is. It’s more along the lines of quality control, and not damage. But it does cause light leaks which are visible which makes me feel bad and I don’t like to feel bad, and now have to buy some weather strips to fix a brand new item that came, think about that for a moment. Fixing a brand new item, maybe by their company standards this is a acceptable, but not for me it’s not I expect the item to come in the condition that it’s advertised in, not in any less especially for this type of money that paid. So know I have to wrap the box in a skin because I can’t stand the sight to look at the dent. It’s like looking at a dented Lamborghini off lot it really chap's my hide. I have seen other Abby box’s from the “Discord” and the damage was way more fare severe than mine, so I consider myself lucky. So if you’re thinking about ordering one of these you can “but just keep in mind” that there is probability of a 50/50 chance that your box that you ordered will have this deformity in the lower mid bottom of the door. I don’t want to send it back in fear of appraisal that the next unit I may get maybe in worse condition than this unit is in. So guess I’m just gonna have to live with, I shouldn’t have to though. Everything else synced up with the app works perfectly no hitch’s with both machines no problems at all whatsoever with the “APP”. I am happy that I didn’t order the OG or the Black edition considering, if the dent probability is gonna be the same, what would you wanna have dented Volvo or dented Ferrari? I like the company and I like the products that they sell, I will still do business with them, these review is for “NEW USERS” to make an educated intelligent decision on whether or not you should buy it or not. How do I feel about it? YES it’s worth it still even with the deformity, I would still buy it. But you may or may not feel that way about it that decision is up to you. There are on sale at the moment. I purchased two 420 boxes. Man I hope this helps new buyers.

I ordered this unit about two months ago and still have not got everything to it only a grow cam where's everything else at????

Poor Customer support, sucks big time!!!!!

My brother and i bought one hayabby and has nothing but problems and will not replace the box with a good one or call him back. The worst customer service i have emailed and call so have my brother multiple time we feel that once they got our money hayabby dont care # dont buy one you will be better off