heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com Reviews | Read Customer Reviews of heyabby.com

heyabby.com reviews

Showing 136 reviews with 1 star · Clear filters

Gary B.
Feb 8, 2024
I have had hey abby 420 for 29 days…
I have had hey abby 420 for 29 days still unable to use because it came missing plant basket and sponges customer service sucks
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Jones
Jan 26, 2024
DO NOT BUY FROM HEYABBY
3/7/2024 - THE BOX NO LONGER WORKS AND WAS BROKEN BY A LEAP YEAR BUG THAT HEYABBY IS RESPONSIBLE FOR. HEYABBY'S ONLY SOLUTION AFTER ADMITTING FAULT IS FOR THE COMSUMER TO REPLACE A MOTHERBOARD AND THEY REFUSED A REFUND OR A REPLACEMENT BOX. DO NOT BUY FROM HEYABBY. There are so many things wrong with the heyabby grow box. To name a few : it's not tall enough, there is not enough light when the plant grows taller, the app does not work properly or regularly and you are signed out every time there is an update so you miss notifications, the box itself has many flaws like the door not closing properly and light leakage, the smell leaks out no matter how many filter changes, and buying the "subscription" does nothing as the "help" is not knowledgeable and they rely on discord to help you. I have lost lots of time and money on the heyabby grow box. Update: heyabby responded to this review wanting information so they can call the customer out like they did something wrong and then claim they are not responsible. Very inappropriate for the business to blame the consumer for their substandard product. And somehow their responses have less misspellings than their app. Heyabby needs to spend less time defending themselves and more time on their product and app.
Response from heyabby.comJan 29, 2024
We have sent a request to this reviewer for basic information to help us identify their purchase and understand their experience. The reviewer will have 3 days to reply and we'll follow up from there.
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Honest A.
Jan 22, 2024
An honest real review
Oh where do I start? Germination is pointless with hey Abby,the sponge set is a waste of time. There are no heat controls, the fans are very weak, and the carbon filter does little to nothing. The nutrients that you have to subscribe to get are just lazy, they have you use the same nutrient combination throughout the whole grow. The app sucks as well with misspellings as well as instructional videos that are 30 seconds long ( you basically need to do all your own research if you’re going to succeed). They claim you can grow up to 8 ounces which is b.s. I was able to produce 3 ounces of dried asparagus after 3 seeds and resorting to my own research. It will grow but not as you’re gonna hope for
Response from heyabby.comJan 23, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't successful. By looking into your cases, we found that just four months ago, you were actively communicating with our growers team about defoliating during flowering, and prior to that, you sought tips throughout your growing journey. The picture you shared with us showed your plant looking great, and we hadn't received any complaints from you until now. We're surprised by this review and would like to understand more about what may have led to your dissatisfaction. We value your input and would like to offer our support to address any issues or challenges you may have during the growing journey. Please reach out to us so we can work together to improve your experience. You can reach us by livechat, 1 on 1 support, email at [email protected], or simply give us a call at 888-621-4777 when convenient. Happy growing!
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Michelle
Jan 20, 2024
This started December 22nd my camera…
This started December 22nd my camera would not connect to the internet I contacted their help center they had me disconnect the Abbey from the internet now it will not reconnect again I have sent them everything they have asked for so have said it had to to go to their operation Team every time I ask they have gotten it yet I get the same email no help whatsoever I don't think they have an operation team
Response from heyabby.comJan 22, 2024
Update: On Jan 27th, by guiding the customer step by step over the phone on how to connect the grow box to Wi-Fi networks, the grow box has successfully connected to the network, and the issue has been resolved. Thank you for reaching out with your concerns. We sincerely apologize for the inconvenience you've been facing with the internet connection issues. We understand the frustration of technical difficulties and are here to support you to find a solution. Your case is currently in the troubleshooting stage, and we appreciate your patience and cooperation as we work to determine the problem and find a solution. Please be assured that resolving this is a top priority for us. Our support team and software engineers have been actively involved, and we are committed to providing you with updates and assistance throughout this process. Thank you again for your understanding and patience.
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Michael E.
Jan 19, 2024
Terrible customer service,terrible…Just terrible
Terrible customer service,terrible quality of devices terrible app that’s supposed to control the whole thing. Everything is on the customer.If something doesn’t work or is defective you need to hound them for days and then if your lucky they will let YOU pay to return their defective products…save your money.Buy a tent …
Response from heyabby.comJan 22, 2024
Thanks for your review. By looking into your case, we found the return request was approved for your purchase of R3000 Smart Power Strip. A refund is usually processed within 3-5 business days upon the full inspection of the returned package. Please kindly send us the tracking# when available and we'll follow up on the refund for you. If you have any more questions or need assistance with growing support, please do not hesitate to contact us. We are always here to help.
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Ceaser C.
Jan 11, 2024
I paid almost $1,000 for this product…
I paid almost $1,000 for this product which didn't come with the key to open the box
Response from heyabby.comJan 15, 2024
We're so sorry to hear that this happened. It was a rare case and one of our Customer Service Team members will reach out to you regarding the issue. And you can always reach us by livechat, 1 on 1 support, email at [email protected], or simply give us a call at 888-621-4777 when convenient, and we'll help you with your questions. Happy growing!
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Rob T.
Jan 9, 2024
Issues upon issues
Issues upon issues. By the time they get back to you you’ll have 2 more problems.
Response from heyabby.comJan 10, 2024
We have sent a request to this reviewer for basic information to help us identify their purchase and understand their experience. The reviewer will have 3 days to reply and we'll follow up from there.
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Not happy C.
Jan 9, 2024
The bots used for Customer service were…
The bots used for Customer service were completely unreliable. I sent this machine back. The box was damaged on the outside and none of the sensors worked. Waste of money
Response from heyabby.comJan 10, 2024
We have sent a request to this reviewer for basic information to help us identify their purchase and understand their experience. The reviewer will have 3 days to reply and we'll follow up from there.
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