heyabby.comReviews of heyabby.com

I'm being generous with 1 star it didn't have an option for less I can't even give a review because your "hey Abby" won't even connect to any of my devices and when I asked for my money back I get no reply I'm so done with hey Abby

It's been over a month and I still haven't received my purchase. I tried several times to get a simple air pump delivered to the correct address and I only get responses to verify the current address or a generic "thank you for your email" type response. If I started growing and was in need of this item, the plant would have died by now.

Potential to be a great product, but support falls completely flat on its face. They’ve been giving me the run-around for over a month about a broken device - literally asking me to do something, and when I do it and it doesn’t resolve the issue, coming back days later asking me to do the same thing. It’s maddening, and completely kills this product’s potential. I bought this to make growing easy - which means getting support when things break. I’m not getting that. Added after response: there was no “escalation” - there was another huge delay before a replacement part was shipped. And the “commitment” to finding a resolution ended at shipment of the part - my support case was closed, as though the company is washing their hands of it. Again. I’m at 1.5 months with a broken machine - you clearly do NOT care. Reading other reviews - if you have no problems or something super basic, you’re in luck. If you have ANY problem that’s even slightly complicated, you’re SOL. Their support feels very inexperienced, and I’m guessing everyone above them just cares about the bottom line.

This is my second experience with Hey Abby support and I must say they are awful to deal with. I had an issue with the smart humidifier which was abandoned by Support after I provided what I thought was more than enough evidence of the issue. My second issue is with the power strip. I have one outlet that does not work. I've sent everything they have asked and now nothing. I just want a replacement. It seems that their MO is to email you to death, so you just give up. DD

Can never get a hold of anyone on the phone only want to do endless emails anywhere from 24 to 48 hours apart my box is having major issues lights turn on for approximately 10 seconds and turn off, can not connect to the app, water pump won't work and I have only had one successful harvest in the box.

SAVE YOUR MONEY TIME AND ENERGY! DO NOT BUY THIS BOX! Worst customer service experience of my life and the products are over priced GARBAGE. First and foremost, my box came faulty. It's supposed to have a working air pump inside the box making bubbles. I had no idea, as this is my first time growing. I found out by looking at pics from other growers, and they always had bubbles in their water tank. Mine never bubbled one time. I mentioned it to support and the first time they ignored it. The second time, they finally responded and wanted me to troubleshoot the box by opening the back panel. No problem, except the screws in the box were so old I can't get the back panel off! They wanted me to buy very expensive equipment to get the screws out or break into the box to show them their product wasn't functioning. Again, I sent the video after bending the back panel back far enough to show them, AGAIN, their box is faulty. They tried to blame me. After 2 months of back and forth with customer service (because they will NEVER write you back the same day, I usually get one response a week) they finally offered to send me the $8 replacement pump they could have sent the first day I wrote to them about the issues. I put my own pump in the box and only asked to be given a few free months of subscription since their box wasn't working properly the first 2 months of the 3 months subscription and my plant almost died 3 times because of it and spent hundreds of dollars trying to fix the problem they never took accountability for, do you think they honored the request? Do you think they did the right thing for a customer? Of course not! They don't care about their customers, once you buy a box they got you and your stuck in an endless money pit because the box is trash and all their products. Also bought a humidifier that fell apart within a week and rusted within 3. It took them a month to even honor a request after 10 pictures and they still haven't issued a refund. Make your own box or buy a better product from a company who actually cares about its customers, but avoid this sham company at all costs! *Edit* your entire response is misleading. I sent pictures and videos showing the pump didn't work within a week of contacting you that the pump didn't work. You could have easily sent it then but you decided to drag out the process another 2 weeks before deciding that the right thing to do was send a pump. If there is a one year warranty on the box, and I showed in multiple pictures and videos it's faulty and it took 2 months of the 3 'free' subscription months to fix the issue, why can't you give me a new subscription for free? I've only had the box 2 months so I'm well within the 'warranty'. If it doesn't cover your box being broken and not working properly, what does it cover? You from having to rectify issues with your customers I guess. And no I dont want another humidifier from you all for it to fall apart and I need a new one of those in 2 weeks. And you have received the package, I have the tracking number and sent it to you all via email as well. You don't care anything about your customers, once a person spends hundreds or thousands of dollars with you, you could care less. I was going to buy another box and I had 3 friends ready to buy boxes with me but after this experience they are no longer interested in your sham company and I will continue to encourage everyone I know and meet NOT to support this company or do business with you all because you are professional scammers in how you handle people who have paid good money for your products and had hopes in your company

My box shut down completely and this is not an anomaly. Has happened to many customers. I now have a $1,200 useless cabinet. Have never been this disappointed in my life. Literally months of my life and thousands of dollars wasted on a company that doesn’t even stand behind their products.

Kind of peeved about the whole thing. Obviously got sucked in by the advertising, but the products are low quality. Received a humidifier and died within a few weeks by killing itself. Poor quality that wasn’t even tested. Then to get a replacement you’ve got to send videos and pictures - just test your own stuff! Have you never tested it?! Because is will easily get water into the charging port or device and break itself! Unless that’s so you’ll buy another to give you more profit. It’s a pity. Do better. Be better. Poor customer service too.