Herschel Infrared North AmericaReviews of herschel-infrared.com

We purchased the Comfort – White Frameless Infrared Panel Heater – 1050W, 120V and it has been a disappointment. We were looking to warm a space in our uninsulated brick carriage house. The description online does state the following: “The heated areas are a guide only and assume a medium to well-insulated space with an average floor to ceiling height of 95 inches. If room heights are greater or there are other building factors to consider then please Contact Herschel, or contact your dealer directly so that a more detailed assessment can be carried out.” So, we did contact the dealer to see if a panel would work in our situation. We gave a full description or our space and needs. The representative got back to us quickly and provided a thorough response confident the panel would meet our needs. We purchased based off of that conversation. We installed the panel on our 7’6″ ceiling, directly above the couch. Sitting on the couch, the panel makes us barely warmer than we were without. Almost unnoticeable. Even on 50 degree days (F), our noses are still cold. If you stand up and place your self about a foot from the panel, then yes, you feel warmth. On your head, that’s it. Because this item is so large, even at this price, we decided it wasn’t worth the effort to try to return. We did write to the representative to let them know our experience and ask that they share with the company so others do not make the same error. We never received a response. Although a reply was not necessary it was noticeable, especially since they had been so quick to reply when we were considering purchasing. All this said, if you are looking to heat an uninsulated space, heed their words in the description. This item will not work for you.

Firstly, I hope my poor experience is the outlier as we support the infrared technology and the company seemed reputable. Here’s what happened: I ordered the Inspire panels which were more expensive 699$ but lighter than the Comfort series 24lbs bs 34lbs. I received panels that were labeled as Comfort, a different serial number than the receipt I was sent, measured smaller than the specifications and heavier than the Inspire series. Initially, I thought it was a simple mistake of a wrong order. However, when I sent the email to inquire, I received “assurance” that the order was ok and the heavy panels can be used with a stand. That was insulting and potentially a rip off. I could have ordered the Comfort series: got more power 850 vs 750 watts, and saved money 649 vs 699$. The principle of transparency, and accuracy didn’t seem important for that employee. I therefore requested a return per their policy. That’s sad as I chose this company for what appeared to be a culture of excellence. The correspondence is another issue, as I received one email (the assuring one) last week and nothing yet a week later.

I had to call Jack in the UK because no one works respond to my emails/calls regarding issues with missing paperwork on your end with customs! Great in sale end but once you have payment…. The service stops there!

Installed heater it works but can’t set thermostat. Instructions are terrible. I need help!! Also thermostat is Celsius and in USA we use Fahrenheit. I’m

The panel ordered Dec 12 hasn't arrived and a credit due hasn't been posted to the credit card yet. I have not had any feedback when the panel will be delivered.

Zero customer service. None of their phone numbers worked. No communication about my order. Basically took my money.

Poor information on your product.. I now have a heater that doesn’t meet my needs