Herschel Infrared North AmericaReviews of herschel-infrared.com

Warning to people considering this product: Poor customer service after sale. They were very helpful before sale. After a year of use it started developing stains. Had a couple back and forths. Then was told it was wired wrong, and they sent a blog on how it should be wired. However that blog can’t be navigated to from their website nor is that information in the actual instruction manual. And once I pointed that out , all communications stopped. I have a beautiful bathroom with a horrible eyesore of a heater on the wall.

I never received my order after waiting almost 2 months and was lied to repeatedly every time I inquired as to status. As I sit here today, my order that was placed and paid for Dec 4, 2024 has not been delivered and no one has advised me in the last 2 weeks when I will receive even though I keep asking.

I'm extremely disappointed with my experience with this product. I ordered 2 comfort panels whose amperage is too high for the power capacity in my circuits. I didn't even open the boxes knowing that they wouldn't work. I tried to return them and the customer support was really poor ( in the US). They finally told me that they would charge 15% as a ' restocking fee" plus I wasn't given a return label nor any special shipping service price so the cost of returning the heaters will be higher than the cost of the heaters themselves. The information on the website should be clearer, the 120V option has too high amperage load which makes this solution pretty onerous if you have to install dedicated power circuits and do drywall work. The return policy is pretty abusive too...not what I would have expected from Herschel. I don't recommend this company.

The infrared panel I received isn’t functional. I called and emailed multiple times and got no response.

Terrible smells like chemicals I took apart and was overwhelmed with the smell of superglue. I ended up throwing it in the trash Junk.

Surface of the heater is too hot and burns the skin on the touch, not suitable for children. Had to return item and had to pay repackaging fee for unopened box as well as shipping...

I still have not received the order. I've emailed and called and it is still stuck in customs in New Jersey.

It does not heat at all.