HerrschnersReviews of herrschners.com

Thanks for sending me something I never ordered and I returned it at my expense. Then you continue to bill me for the item and are now threatening to turn me over to a national collection agency? Thanks for nothing after being a customer for over thirty years. Don't want to be on your customer mailing list anymore. Remove me.

Well first of all, when calling the store, all they have is AI sales pitches. If they have a valid phone number it is apparantly a secret. Second of all, they say "free shipping" using order code CHIRP26 which is invalid. Then in the cart, it says shipping is "$0" (order was for $65 of yarn) and then when you go to pay, 16.95 "magically" appears as a surpise charge. I AM DONE WITH THIS COMPANY.

I placed an order for $60 something dollars worth of products. It was not shipped properly and the USPS ended up sending it back to Herrschners. It took weeks for my refund to come thru and then it was only $30 something dollars. It has been no help calling. I will not be buying from Herrschners again.

I bought a gift card and wanted to change the order an electronic gift card instead of a physical one. I tried to get in touch with them through phone and their chat on their website. They never answered a call or a text. Their customer service is horrible. You can't talk to anyone! I don't know about their yarn, but if you need any questions answered about your purchase, or need to speak to someone, forget about. They ghost you. Bad, frustrating expereince.

I got literal junk mail in the package itself! The labeling for crochet hooks is also very confusing. I order a Prym hooks labeled as "G-6" so I assumed it was a 6mm, but it was a 4mm.

Have left 2 voice mails and sent one email to customer service about issues with directions for an afghan. That department doesn't know the meaning of the word "service." This is not my first go around with this company. The time before this I was told they had reviewed a pattern 3 times and would not do any more reviews, I was on my own and had to sink or swim. They may have reviewed it, but they didn't correct it. I used to place orders with Herrschners frequently but now I'm finished. If they can't help customers with merchandise they sell they won't be getting my $$$$$.

Stay far away from this company, the returns department is horrible, they sent an item we did not order it was returned back to them, we keep getting billed for this item we have called them several times they tell us it takes months to process returns and to ignore the billings now they claim they are going to turn us over to collections if we don't pay the bill.

The shipping charges are ridiculous! $13.99 from Wisconsin to SC for a small package?? Everywhere else offers free shipping. Now, I am getting bombarded by daily emails to order even more! Never again will I order from this company unless they get with the times and offer free shipping like everyone else does.