Keri W.
Shipped completely different item
Shipped completely different item, took much longer to receive. Item did not function as represented! Paid $130 and offered $12 refund! Complained went to $15. Do not purchase from this company!
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Heroinet (heroinet.com) has 21 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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21 approved reviews, newest moderated first
Keri W.
Shipped completely different item, took much longer to receive. Item did not function as represented! Paid $130 and offered $12 refund! Complained went to $15. Do not purchase from this company!
A. V.
Same experience as others. Ordered heavy duty garland hangers, stuck in shipping for over 6 weeks. Tracking showed them in Italy forever, then ANCHORAGE, ALASKA! Finally made it to my home in Virginia and they were trash. Nothing like what I ordered. Small and flimsy. The icing on the cake was the package had a scam return address in Chicago. These are scammers through and through gathering your data and payment info. DO NOT ORDER FROM THEM!!
Chad K.
Same as other mentioned here, I ordered the stocking/garland holders 5 weeks ago. Paid extra for what they called "MVP" shipping. I still haven't received anything. SCAM!
MK
Ordered mantle hangers for mother-in-laws birthday ( a month before her birthday) never came. Same experience another person had...tracking said they were coming from Italy then tracking stopped once in US. Emailed their customer service and they said they are sending a new order after I said I wanted a full refund if I don't receive them by Xmas. We shall see if I get them at all or of what quality they are if I do receive them. I'm out about $70 now!
susan S.
I ordered the mantel garland hangers, back in November 2024. I got tracking an up dates that they were coming from Italy(which I had no idea) and once they supposedly hit the US customs I never got any more updates. I am starting to realize I was taken. UGH
Jak
Bait and switch alert! I ordered heavy duty garland hangers to fit 8” mantle. Received cheap hangers which only handle 3” mantle. Company claims it is what I ordered. Wants to give me $7 compensation on $85 order.
Michelle B.
I ordered two winter coats. They were too small. I tried to return them to exchange them. I tried to return them and just get a refund. I was never given any address to return them. "So sorry for the inconvenience that they do not fit. Will it be possible to give them to others?" This is unacceptable.
Kim P.
The garland hangers I ordered did not work as advertised. They cost $83. I requested to return and they refused. They offered a $6 refund.