HermetiseReviews of hermetise.com

We bought the very expensive eye serum in the tube that looks like a syringe while in the Bahamas. The first one was broken, went back to the store and they gave us another one that the salesperson showed that it worked. Packed it to come home and went to use it and no product would come out! What a rip off! Beware folks and don't buy this! Adding to this review as per a request on an update. I was contacted by customer service and they sent a replacement product. I am very pleased that they took the time to address my disappointment and taking care of it.

I understand some people have had some issues with the product. I did as well. One of the products didn't work well with my skin (which happens to me from time to time with products). I contacted Stephanie about the issue and she handled it quickly and professionally. 3 days later I had my replacement along with a gift for my inconvenience. That kind of customer service is rare. She has also been prompt to answer any other questions I've had about the product. The 60 Minute Lift seems to be doing its job and looking forward to finally applying the age defying cream. 5 Stars for sure.

good CS service, problem solved easily

I contacted Customer Service to report a product issue. Stephanie promptly responded and handled my issue both professionally & proficiently and in less than 2 hours!! Now, that's Customer Service!! With many other companies, you are lucky if you hear back the same day! Stephanie definitely set the high bar for excellent customer service. Thanks, again!

Stephanie was awesome! I was afraid I would not be helped but she did not hesitate to rectify my problem. I love your product and am so happy to continue with such a great company who puts customer service first!

Stephanie’s customer service has been excellent. She responded promptly and addressed my concerns. Thank you Stephanie.

Stephanie was great. She got right on my issue and fixed it. Give her a raise! Best customer service I have had in a long time! Thank you!

Stephanie is fabulous! She was professional, understanding and quick to respond even when I was slow to get back to her.