Abby W.
Aggressive customer service
We were hassled into your store off of Carnaby Street completely surprised and unwilling, only To be bullied by the shop assistant for saying we couldn’t afford their products - the minute we said we couldn’t afford it we were treated so rudely and aggressively, worst customer service I’ve ever received, really upset me
Response from HermetiseJul 27, 2018
Dear Abby, Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront of Hermetise is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the location to further discuss their salesmanship practices that you have described. Please contact us at : [email protected] Please add: "Attn Stephanie/trustpilot/Abby" to the subject line. Thank you, Stephanie



