Linda T.
Frustration and disappointment
While in Cabo I was in given a free sample of eye cream. She then said she would like to give me a facial. I said I would come back another day when it was more convenient. At this time I purchased the wrinkle eraser. I have tried several times to use this product. I saw on your website how to use the plunger. Mine doesn't seem to work. When unlocked, the tube of cream falls away from the plunger. I am unable to get the cream out. I paid $200.00 for this. What do I do? The second thing is when I came back for the facial a person from California was there . She came in and did the treatment on the right side of my face to show me how good the skin could look. I was impressed but was not able to afford it that day. She tried a few more times to talk me into purchasing. She then left without doing anything with the left side of my face. I was impressed with the look but thought that was wrong for me to walk out of the store with improvement on one side. She should have finished all of it so that people would comment on the improvement. Poor sales pitch.
Response from HermetiseFeb 25, 2019
Dear Linda, I am disappointed to hear about your experience and would like to discuss it with you offline. I apologize for the poor customer service you have experienced, please give us a chance to resolve this and email me at [email protected] Please add: "Attn Stephanie/TP/Linda" to the subject line. Thank you!



