BLM
My experience with this product was…
My experience with this product was sour before I even left the sale. Once the extremely pushy sales person had made her first sale, she put the bag out of my reach, asked me if I am 'married or happy', and upon my answer of being unmarried, she launched some pushy guy on me to try to upsell me on their eye cream. The guy was obviously supposed to flirt me out of another $700. When I repeatedly said I just wanted to take my purchases and go, he first jabbed their eye cream on my face, then had to remove it, pushing the whole time. Saying things like 'So, you don't care about your appearance?' and commiserating with the sales woman who put the predator on to me 'Oh, we were wrong. She doesn't care about how she looks'. This is after I'd already spent $330. They were trying to shame me into spending another $700. Let me ask you something - does this company actually pay enough commission to their predatory sales people that they can afford $1000 on a whim for face cream? I highly doubt it. I guess they don't care about their skin, either. By the end, I was so angry at the press-gang style sales force, I had to push my way between the two sales people to grab the bag of product I'd already purchased. I wish I hadn't bought anything at all now. I was a sucker. But, I have learned my lesson and will never go near another place that carries this product line. I've made sure every single person I know and care about knows about this sleazy sales tactic and I'm going to keep telling people to STAY AWAY.
Response from HermetiseSep 16, 2019
Dear BLM, Firstly I would like to thank you for taking the time to advise of your recent visit. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. I was very disappointed to read of your experience. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This is level of service is certainly not acceptable and will be addressed with the concerned party. Please contact me I would like to send you a free gift package filled with luxurious items :) Kind Regards Stephanie, [email protected] Please add: Attn Stephanie/trustpilot" to the subject line



