Welcome to the luxury and convenience of anti-aging benefits at home. The Hermetise professionals have unlocked the future of skin care by relying on the most ancient forms of practice. A 21 century approach to wellness – tried-and-true healing treatments to set you on the path of self-discovery and awakening.
Hermetise (hermetise.com) has 1,001 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
hermetise.com
Website
hermetise.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ich habe heute 3 Produkte gekauft. War am Anfang sehr begeistert abet im Hotel angekommen lass ich mir die Inhaltsstoffe durch und war ein bisschen geschockt. Wir sind sofort in das Geschäft zurück. Geld zurück war nicht. nur per Mail kann man das machen. Finde das überhaupt nicht Kundenfreundlich wenn man es vor nicht mal 1 Stunde gekauft hat. Bin gespannt wie lange es dauert bis man das Geld bekommt.
Ich muss dazu sagen bedrängt wurde ich nicht und Mitarbeiter war freundlich.
Response from HermetiseOct 27, 2022
we are sorry for the experience and we would like to assist you and contact the location,
Please email to : [email protected]
JK
Joanne K.
Broken gift
I love the product that I ordered. The website does not work well. This is the 2nd time that I get to the part of the order where I pay, and it says that my card was not accepted, so I start over again and complete an order. When I look at my email account I have been charged twice. Usually I order at night so I do not have time the next day to call and try to straighten out the order.
In my last package, the gift was broken.
CU
customer
I got roped in by a salesperson at The…
I got roped in by a salesperson at The Luxor in Las Vegas, claiming I would look 20 years younger instantly. The stuff he used took away dark circle and my crows feet almost instantly. He got me all excited and sold me! Gave me the 1299.00 wrinkle eraser for 349.00, which I thought was such a steal! Then got mad at me cause I won’t buy more! Rolling his eyes!
I get back to my hotel room and I have a hard crusty line under my eyes. My sister kinda said maybe it’s cause he put it over makeup.
I get home and his instructions were use for seven days and then once a week. Well, day one, it’s not even the same product he put on my face. Doesn’t do what it did to me at hotel! Doesn’t tighten or anything and so I’ve continued to use a drop of it under my eyes for three weeks now following the instructions and nothing has happened. Not even 349.00 worth! Also, he said it would last me two years and it’s almost gone. Come in the syringe looking device.
Don’t get roped into this. I’d return it if I could!
Edited 1/19/2021 - told me to contact them and I did and they never responded. Always check reviews.
Response from HermetiseAug 14, 2020
Dear customer,
We apologize for the experience that you have described and appreciate your honest feedback.
Please contact us at : [email protected]
Please add: "your name/trustpilot" to the subject line.
Thank you!
Stephanie
NM
Natascha M.
Pfeiffen statt sprechen
Der Verkäufer stand an der Tür und übergab mir eine Probe einer Handcreme. Soweit, so gut. Ich war am Telefon und signalisierte ihm, dass ich keine Zeit habe. Er drehte sich um, ging in den Laden, pfiff und winkte mich herein.... komisch, sich plötzlich wie ein Haustier zu fühlen. Selbstverständlich folgte ich ihm nicht.
JM
James M.
Like talking to a time-share seller.
High pressure tactics to convince you to buy their overpriced products. No follow up after purchase until now (5 months later). Store in my area closed because of the virus. Doubt it will open again. No way to consult with anyone with regard to facials we were promised as part of the package or get the replacement products we were promised as part of the deal.
Too many different products and not enough information on exactly when or how to use them. This experience has been as close to talking to a time share seller as anything I have encountered in my life.
CU
customer
I’m really sad to leave such a poor…
7/2/2020 UPDATE for my initial review from 4/28/2020.
After sending a lot of emails with complaints about my 2 orders that had missing and damaged items, I finally received a SURPRISE (totally unexpected) PACKAGE in June from Hermetise that was filled with gifts. The box included my most favorite items that I’ve been ordering consistently (that was such a lovely touch), replacements for damaged and missing products from my 2 previous orders, plus some more lovely gifts and samples.
A few days after receiving this package Stephanie followed up with me to make sure I received everything and was satisfied with how the issues with my orders were resolved.
Stephanie, thank you very much for taking care of it.
********
4/28/2020 I’m really sad to leave such a poor review, even though I absolutely LOVE the product, their customer service is not very responsive.
I received an order that was missing 1 item. I contacted customer service 3 times on 4/18, 4/20, 4/22 using their website inquire form and direct email.
Today is 4/28 8pm and I haven’t heard back.
I understand that during these unprecedented times responses might be delayed. But 10 day delay with NO update is quite frustrating.
Response from HermetiseMay 15, 2020
Dear customer,
I'll be more than happy to assist you today.
We apologize for the customer experience that you have described and appreciate your honest feedback.
Please provide with your phone number so I can better assist.
[email protected]
Thank you!
Stephanie
CC
Chris C.
Buyer Beware
I am afraid that I also fell for a Hermetise skin care scam. A week ago I was vacationing in Poipu, Kauai, while shopping I was approached by a salesperson with a sample cream then I was lured in and suddenly I had a cream applied under my eyes and over wrinkles on the right side of my face. The high pressure sales pitch continued for some time, I tried to leave but found it difficult to do so. The products were extremely expense and I was offered a discount. The discounted price was better but was still way more than I would usually spend. In the end I was convinced they were superior products and I reluctantly purchased a kit that included eye creme, facial cream, cleanser, wrinkle eraser, and two different masks.
I have been using these products for a week and I am a bit confused. They do not seem to be the same products that were used on me in the store. I am not getting the same results. My skin is typically on the oily side and after using these products, my skin feels tight and dry. I looked at the Hermetise website to be sure I am using them correctly and I found that the instructions for both the moisturizer and eye cream state that is works best if proceeded with professional facial serum or with the eye serum. If the serums are part of the regimen, why would that have not been included in my kit that I purchased for $1,400? The instructions that were given to me did not even mention serums.
I am very upset by this whole situation as I spent a lot more than I normally would on skin care and I ended up with products that are ineffective and likely not the product I thought I was buying.
MS
Margaret S.
Was given a sample whilst in Las Vegas…
Was given a sample whilst in Las Vegas at a shopping mall,the guy said he was the owner of the product.i was invited into the shop to get a free trial of some products,oh my goodness what a mistake,I was pressured into buying the product but he continued to apply continuous pressure on me to buy further items.an hour into all this I was in tears and kept saying my anxiety Was very high and I needed to leave,my husband was patiently waiting for me and came into the store,he immediately took control of the situation and demanded to know why I was so upset,I just wanted to leave and gather myself together,never again will I ever fall for this haynous duping of horrid salespeople
Response from HermetiseNov 11, 2019
Dear Margaret,
Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront of Hermetise is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the location to further discuss their salesmanship practices that you have described.
Please contact me as soon as you can I would like to send you a gift package from our company plus the product you purchased and elaborate more on any issues you are having!
Please contact us at : [email protected]
Please add: Attn Stephanie/trustpilot" to the subject line.
Best regards,
Stephanie