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This is now my 4th time reaching out to…
This is now my 4th time reaching out to this company requesting an update/refund. I have provided all the requested details. The hair was in its original packaging, never used. The quality was not as expected. Now, no one is returning my emails. I’m planning to now drive to the location to expedite if I don’t receive a response. I’m appalled that this has been my experience after being a new customer with multiple previous purchases and just finished editing my video reviews for yt that I now have to update.
Response from Her Hair CompanyDec 26, 2025
Hi, dear, sorry our trustpilot account got hacked, and we just get it back, did you solve the case? If not, can you please let me know the order number, we will refund you immediately and will offer a discount coupon and free next day shipping service for you on your next order. Sooo sorry for the inconvenience caused



