Her Hair Company is your resource for premium quality 100% Virgin Remy Human Hair. We set ourselves apart from the rest by offering you "the best of the best" in the hair industry. Our company is based on the belief that your satisfaction is our top pr...
Her Hair Company (herhaircompany.com) has 210 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
herhaircompany.com
Website
herhaircompany.com
Category
Hair Care & Styling
Location
Indianapolis, Indiana
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 3% of reviews.
Latest
Most recent review: October 2026.
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If I had to leave zero stars, that’s what I would leave. I made an order which cost me $155 and they charge my credit card $155 but they changed the address to their address so they mailed my product to their address. This company is ran by AI or someone needs to understand English, I will never order from this company again, and I would never referred to anyone not if you want your order
Response from Her Hair CompanyJul 6, 2026
Hi, there, sorry for later reply. As we were taking time to check recent orders from May to June, try to figure out whats wrong with your order, while we can't find your order either filter your name or the order value of 155$, and we checked every single email from May to June, also didn't find any email about it in mailbox or spam. I wish I could send u all screenshot as proof, but here don't allow me to upload any pic. Could you pleas let me know the order number so I can look into details.
Also I'm sorry to give u the feeling that the website is running by AI robot, we had a team of 6 peoples in office+4 people in warehouse working for website. And sory once again for later reply. Thx for your understanding.
Also just wanna make sure you are ordering the hair from www.herhaircompany.com, as this is our only website.
YA
Yolanda A.
DO NOT BUY THIS PRODUCT
After skimming through reviews, I was almost positive this product was a good decision. It wasn't cheap enough to question the reviews I read. The pictures looked legit and I try to support small businesses. I'm hear to let you know DO NOT PURCHASE the hair is so thin, the weft is super thick and the weight must be a lie. Baby, after spending over $400 I can tell you they couldn't pay me to put this poor quality hair in anyone's head. Buyer beware, no refunds, exchanges on a backdoor policy in which you'll never fulfill because communication is not happening. My hair is thin why would I purchase thin hair when I'm looking to have a fuller style, tf.
CT
Christina T.
I’m truly disappointed in my hair…
I’m truly disappointed in my hair purchase. This is by far the worst hair purchase I’ve ever had. I typically purchase from Elysian Glam and I LOVE their hair, but I wanted to try a kinky straight texture. Unfortunately, I’m not sure if I got a bad batch or what?! My install looks great, my stylist did her thing! But! No sooner than I left the salon my hair was shedding like crazy. Baby, if I’m kidnapped just follow the trail or hair. I’ve literally been vacuuming my home multiple times a day b/c there’s so much shedding. Even in my car! Then! When I say this hair will NOT hold any kind of curl. Wand curls, flat iron curls, curling iron, perm rods, flexi rods. They all fall in an hour or less. I love the texture and the fullness but I can’t do anything with it. I’ve reached out via the “contact us” feature twice for a resolution and nothing yet. I guess that’s what I get for trying something new 😩
***UPDATE IN RESPONSE TO THE BUSINESS REPLY***Thanks for replying! Regarding the email I sent, if I misspoke on the date it was sent #mybad. However, I still don’t see a reply after checking my junk mail.
Regarding the shedding, the same stylist that has done my sewins with my Elysian Glam and Curls Queen hair did my sewin with the hair I purchased from you guys, and I had barely any shedding at all with either companies hair. Additionally, she was able to curl the Elysian glam hair, and so was I. I could also use rods on that hair and it doesn’t work with the hair I purchased from you guys.
***UPDATE IN RESPONSE TO THE BUSINESS SECOND REPLY*** It saddens me to see no accountability, no realistic offer to resolve, just continued justification. This is not my first rodeo with hair. I’ve never used “thin hair” as my hair is not thin, hence the reason I ordered kinky straight. I didn’t order it expecting it to be thin. Additionally, I never said the hair was hard to curl. I said it will not HOLD the curls. Wand curls, curling iron, flat iron, no matter the tool or how high the heat (my tools go up to 420), even if I curl with heat and immediately rod the hair until I’m ready to actually wear the curls, they do not hold. They last an hour tops, even with holding spray.
Unfortunately I cannot “send the hair back” since it’s currently sewn in. Yes, your company has been around a long time, which is why I was excited to try it out. I’m sure that with that longevity you do have clients that have been with you over a decade. This also why I started this by saying perhaps I received a bad batch.
Anywho! I see that there’s no viable resolution. So lesson learned for me, I’ll stick to my go to hair companies. No biggie. I just hate wasting money!
Response from Her Hair CompanyFeb 26, 2026
Hi, Sweetie, thx for shoping with her hair company. I'm deeply sorry for your experience. We definitly would not run from our responsibilities if it is. All of our hair will go through 4 steps of QA/QC. I can guarantee you that no single bundle of inferior quality will be stocked in our warehouse and flew to our client. If there is a serious shedding, may I ask did u do a sew in or quick weave with our budnles? I'm sure your stylists cut the wefts into few pieces of to create the layer. This very rely on the stylist's technique and skill, they need to figure out the weft of bundle and cut from root in case strands been cut directly, also we strongly don't recomend stylist to cut the weft to many pieces, as it's common to have strands fall down from cutting point of weft, the more pieces they cut the weft, more cutting points, and more strands falling down. I am definitly not questioning the professionilism of your stylist, just some tips to be taken care of.
If the hair is keep falling down when you receive the bundle and unpack it, then that's definitly a serious quality problem. But I'm sure that's not the case here.
Furthermore, I have checked from our email history, you did contact us on Feb 16th and we have replied you immediatelly on Feb 17th to follow up your case, but there is no reply from you, dear. I'm sure you must be busy and didnt see the email from us. On time and professional customer service is always our goal, and what we tried to deliver in past few years.
******UPDATED REPLY REGARDING CLIENT'S SECOND REPLY******
Hi, sweetie, I'm sorry that I couldn't load any pic of our email history here, but I'm not gonna lie, we never leave any single email from client without answering. I'm not sure if it's the server problem or what. It's our fault though, we should keep following up your case after your email even no responce to our reply.
Shedding: Our basic routine is do the sample test on every batch after 4 steps of QA/QC, so 99.99% chances there will be no inferior quality hair flew to the market. But if you still think this is the hair problem, please contact our ppl with email listed on our website and send the hair back and we will do the lab test again, and if it's quality issue, we will refund you 3 times of your spending. If not, we will send you a new pack of hair for free. I hope this can make you feel comfortable.
Curling: I'm sorry,with all due respect, I need to fix a stereotype ppl normally have in mindset, better quality hair is more harder to wind or curl, need more time and high temperature to curl or wind. For longevity service of hair, we are providing brazilian hair, the typical feature of brazilian is it's with thick and strong strand, and we kept 80% of cuticle intact(remove 20% cuticle for better smoothness to avoid tangling), which means it'll have high heat-resistance giving the thickness of hair and protection of cuticle. If we provide thin and soft hair, without cuticle, it definitly can be more easy to curl or style, but longevity in this case scenario will be a question mark. We are a company of 15 years in the market, and we do care about our reputation, as there are lots of clients be with us for over a decade.
******UPDATED REPLY REGARDING CLIENT'S THIRD REPLY******
SO SORRY if my reply misled you, dear, i'm not talking about the fullness, I'm referring to the single hair strand, thick or thin, which you might feel with your fingers squeezing the single hair strand, or using a microscope. We can using thin hair strand with less cuticles, much cheaper cost, and more profit, but longevity will be affected.
And I'm deeply sorry if I misunderstood the question, with hard & strong hair strand and 100% cuticles, hair will incline to return it's original nature, given the hard and strong strand and all cuticle protection. So need more time to curl & easy to return to original status. Anyhow, we will contact with you shortly and offer u a satifactory solution
MA
Mariah
This is not 100% virgin UNPROCESSED hair
Thank you for your response. I have tested the hair myself. Plastic smell, red orange filler hair all throughout bundle 10,20 pieces per bundle! Ends of hair feel rough, burns like plastic, scrape test revealed dark brown residue means it is chemically processed. True unprocessed hair has white keratin powder when scraped. However, the explanations provided don’t fully align with established industry standards for verifying 100% human hair extensions.
• Uneven color/red strands: Subtle natural variation exists in human hair, but prominent or patchy red/orange strands often result from heavy processing (e.g., bleaching/loss of melanin in low-grade or blended hair) rather than definitive proof of purity.
• Steam-textured “non-chemical” curls: Steam can create temporary texture without harsh chemicals, and loosening after washing is common. However, premium minimally processed human hair typically reverts more consistently and holds styles longer—rapid loss, combined with poor performance, frequently indicates lower-grade or blended product.
• Burn test ash: Reliable sources (e.g., hair extension guides from Eayon Hair, Sego Hair, UniWigs, and others) confirm real human hair burns slowly to soft, powdery ash (crumbly, with a burnt-feather/protein smell), while synthetic melts into hard, sticky beads. The ash test alone isn’t conclusive without checking smell and burn behavior—many vendors cite partial facts to deflect from potential blends.
Your guarantees are noted, but they rely on buyer effort (e.g., product destruction for testing), which isn’t practical or transparent.
My experience, plus consistent buyer feedback, shows the hair underperforms like true premium human (shedding, texture fade, unnatural aspects). I’ll stand by my review to inform others and suggest independent checks.
Saying you can refund 5 times the amount but havent issued a refund for my order is insane!
I bought 20”, 22”, and 24” body wave bundles advertised as 100% unprocessed virgin hair: “no processing, no compromise,” “natural state, no chemical changes,” “untreated and authentic.” The hair arrived processed (chemical texture, red strands everywhere, plastic smell/no ash when burnt like true human hair, excess short hair at weft (low quality floor hair), shedding, chemically dyed/processed. uneven color). Emailed company multiple times with photos—no refund or real fix, just “all sales final” policy. This is misleading. Filed complaints with BBB, FTC, etc. Avoid if expecting true virgin hair.
They have very bad business on BBB
Response from Her Hair CompanyJan 16, 2026
SECOND REPLY
Hi, love, thx for spending time replying us point by point, and here is the reply accordingly.
Scrape test: It's indeed one of the ways to test the hair is real human hair or not, but it doesnt contrast with the burning test I'm talking about. Those are all the common ways to pass the real human hair test. And if you find any dark brown residue from the hair, do you mind sending us a real time picture either here or by email?
Uneven color: Once again, the hair color is coming from different races of different genes, if we want to make them black, it's a piece of cake, just dye it black. The reason to keep what it is is to keep it's original nature.
Steam texture: I totally agree with your point, but I believe the arguement is about you claim we are chemical treated texture, and I was replying with steam cheated. iOur conservation is never about the point of when hair texture will get loose.
Burn test: Thx for adding up on my points, so you were trying to say even if we pass the burn test, it doesn't mean we are real human hair? I don't see where it come from.
We do appreciate your transparencey and honesty, and you can always stick to your point, that's your rights. You can always point finger to us since you are our customer. But to support your point of view, you need some evidence, that's a simple logic, and I don't know why you think it isn’t practical or transparent.
Lastly, regaridng return policy, we have illustrated in the return policy chapter on website that please don't wash your hair or open the weft if you are not decisive to keep the hair bundles. As the hair can't be returned if the weft has been washed or opened.
FIRST REPLY
Hi, love, thx for shopping with her hair company, and I'm so sorry for your unpleasant experience with us. All the uneven color, red strands are the proof of real human hair, as all human own hair will have different color, black, gery, white, red(color stain left by hair donor coloring), it doesn't mean we are plastic hair, actually only plastic hair will be have very even color.
Secondly we can still claim here that our hair is non chemical treatment. The texture is done by hot steam, that's why you may find some customers complain that our hair don't hold curl after using or washing for several times, as texture is not done with chemical, it's not permanent texture, instead, the hot steam will only deliver temporary texture, it may get loose after washing and using.
Thirdly, if the ash after burning can be easily smashed, it's also the proof of real human hair, the ash from plastic hair can't be smashed.
Last but not least, if u find the hair is not real human hair or treated with chemical, we can refund u 5 times cost of your shopping. That's the guarantee. And if you don't like the hair at all, supposed the hair hasn't been used or washed, you are more than free to ship it back, and your 100% cost will be refunded as well.
We never left our clients behind or compromise the after sales service, we aim to provide the best products and service from the first beginning.
GE
Genea
SORRY EXCUSE FOR NO COMMUNICATION…
I'VE SENT SEVERAL EMAILS REGARDING AN EXCHANGE & NOW GOING ON WEEK TWO, NOT ONE DAMN RESPONSE!! NOW I WANT A FULL REFUND WHEN PEOPLE SPEND THAT MUCH MONEY WITH A COMPANY AT LEAST YOU CAN DO IS HAVE FREAKING CUSTOMER SRV ETIQUETTE TO HELP YOUR CUSTOMERS!!
Response from Her Hair CompanyDec 26, 2025
Hi, dear, I'm sooo sorry for your unpleasant shopping experience with us.I'm sorry that our trustpilot account got hacked, and we just get it back. Can you please let us know your order number and we will help you check it out. Normally we will reply email in 2 days max, there is a high chance that email went to spam if we didn't get back to you in weeks. Sorry for the inconvenience caused, don't worry, we will refund you right away with the order number provided.
NO
no
This is now my 4th time reaching out to…
This is now my 4th time reaching out to this company requesting an update/refund. I have provided all the requested details. The hair was in its original packaging, never used. The quality was not as expected. Now, no one is returning my emails. I’m planning to now drive to the location to expedite if I don’t receive a response. I’m appalled that this has been my experience after being a new customer with multiple previous purchases and just finished editing my video reviews for yt that I now have to update.
Response from Her Hair CompanyDec 26, 2025
Hi, dear, sorry our trustpilot account got hacked, and we just get it back, did you solve the case? If not, can you please let me know the order number, we will refund you immediately and will offer a discount coupon and free next day shipping service for you on your next order. Sooo sorry for the inconvenience caused
CB
cece B.
This company is a scam does not…
This company is a scam does not fulfill orders and takes people money
Response from Her Hair CompanyJul 9, 2025
Hi, there we noticed u r leaving negative comments everywhere, our service staff has reached you many time by email, but you never reply. We are 100% willing to help you resolve the issue but we need to have some input firstly like your order number, I totally understand your feeling in your situation, pls firstly check your email or DM on your instagram before leaving comments everywhere, so we can help you out with the problem. Thx so much.
