Herff JonesReviews of herffjones.com

Buyers, beware! If I could give Herff Jones zero stars, I would. I ordered the doctoral regalia associated with my university; when it arrived, it didn't come close to fitting, despite the size that was shipped matching up with the measurements that I'd submitted. I made multiple attempts to contact HJ about this via the message/email function on their website, none of which were ever responded to. When I finally was able to reach an associate by phone, the return process turned into a nightmare - and, despite HJ having received my return in unused condition over a week ago, they informed me that the earliest I may receive a refund is six weeks from now. I'll be contacting my university and urging them to contract with a different supplier when the time comes to make that decision. I couldn't recommend HJ any less. If you can, look elsewhere for your regalia.

Like many others, ordered my regalia far in advance and only received it 2 days before my ceremony. No communication, had to initiate everything and was given multiple empty promises of when it would ship and excuses as to why it was taking so long (even though the bookstore literally has the exact same materials in stock). Horrible company that doesn't care since they have a monopoly

I wish I could give zero stars. I also wish universities had other options besides using Herff Jones. I ordered my cap and gown three months ago, and I graduate in two days. I will be driving early on graduation day, so if I do not receive my cap and gown tomorrow, I will not have one for graduation. Customer service has been extremely frustrating with very long wait times. Every time I call, I am told they are aware of my graduation date and that I will receive my order before graduation. Meanwhile, the website still shows my order as “in production,” and I have spent over an hour on hold trying to get answers. Students work hard for years to earn their degrees and deserve better support during such an important milestone.

They suck. Ordered my cap and gown FIVE MONTHS AGO, I was notified late last night (three days before commencement) that the order had been cancelled. They are an unreliable, unprofessional, worthless excuse for a company. I am so dumbfounded that a university as esteemed as Purdue would count on such a horrible worthless can to do anything correctly. They left myself and at least twenty other classmates high and dry three days before commencement when they had five whole freaking months to get this order together. THEY SUCK! I NEVER EVER WANT TO SO MUCH AS HEAR THE COMPANY NAME EVER AGAIN, THEY TRIED TO RUIN MY GRADUATION!!!

Placed order, they waited till last minute to ship it...it arrived with missing cap and gown items... called several times, emailed several times always were told it will be there, we will let you know....you guessed it no communication no items. College Commencement, hard work to get there, and these scum bags ruined it. Thanks for ruining another person's special day...lowest of the low

Cannot stand this company. I graduate in 2 days with my doctorate that i spent 8 years total working on, NO REGALIA. I called today & they just keep saying “its in production” I ordered on March 19, confirmation email stated I would get it April 9th. Called on April 16th, they claimed its expedited… fast forward to May 6th (2 days before commencement, 1 day before hooding) & they keep saying in production. 11 of my classmates cannot get walk due to this horrible company.

I would honestly give 0 stars if i could...terrible customer service for how expensive their products are they should get to you in time BEFORE your graduation...mine and my fiance's did NOT

Customer service is not helpful, ordered my cap and gown over a month ago and still have not tracking information DO NOT RECCOMEND