HerculesLaundryReviews of hercnet.com

UPDATED: A day after I posted this, someone reached out. I'm glad it was finally solved, but I wish it hadn't only been solved after I wrote a review. The company should have provided a way for people to find the balance on their old cards before shutting down the old machine, and also should have provided extensive signage next to the old machine to warn people against putting money on it, since the card would soon be unusable. My biggest frustration is that they ignored my many emails simply because I hadn't provided them with the balance on my old card (which I had no way to know.) I wish they had at least written me back to let me know the issue; the lack of communication was frustrating. I've since changed my review to 3 stars from a 1 star since I'm glad they followed up, but still disappointed with their initial customer serivce. ORIGINAL: My building uses Hercules Laundry and I had purchased a laundry card to use for their machines. A couple of months ago, they switched to use a different system, which would make the old cards useless. There were no notifications in the laundry room in advance to warn us, or any communications right next to the machine that would let residents know not to add additional funds to the old cards because they would soon be useless. We were told to reach out to Hercules via a specific email to transfer the money from our old card to a new card or app. I have reached out five times in a few months and haven't heard back. I have money on my old card that's completely useless now. I ran into a fellow resident in the laundry room who was told to mail her card in, which is a joke since that's forcing the customer to get a stamp and risk losing the money on the card. (The card has a number that should provide all the data.) As of today, I've reached out five times since early November and heard nothing back.

I filed a service request about three days ago (June 26, 3023). Both of the large capacity laundry machines in the building laundry room were stopping mid-cycle and an ERROR message appeared on the screen. Since the cycle was only half way through my clothes were still soaking wet. You can't open the door because the machine door won't open until the full cycle time is complete. I had to totally unplug the machine to get my cloths out. THEY WERE ONLY HAVE WASHED AND SOAKING WET. A guy came two days later to "repair" the two machines. If repair means you put a card in and run a cycle WITHOUT touching the machine to check anything that is absolutely all he did. He took a seat and waited then left. I called to complain about the lack of any investigation into any aspect of the actual machinery. Someone named Selena said "he came and the machines are repaired." I told her he did not repair the machine he sat down and put it through a cycle and left. She insisted he did not just do that. I said WE HAVE HIM ON CAMARA! Then I told her the problem was that the separate filter device that catches the lint from the rinse water coming out of the machines needed cleaning. * The building super hated to see people losing their money so he had done it. I asked that they send some someone every other month to do that. She replied "we don't do that." I said “you don't do preventive maintenance!!!???” She said flatly, “NO.” If you are reading this, take the lesson, and DO USE THIS COMPANY. I am sure they pay off management companies to use them in their buildings. They are sharks and have bought out many of the older companies even if they maintain the old names so do your research. The only time you will receive any courtesy is when they try to lore you in to signing a contract . Afterwards you’ll be stuck dealing with unprofessional, rude and self serving staff. Note that the machines they install are average at best.

ZERO STARS. I was employed at Hercules Corp. for a little while. I was let go after I slaved away after being completely used and working on hundreds of files a week & doing favors for the supervisor and other coworkers. I was discriminated by the supervisor and another long time coworker due to my age. They protect each other and the respect for a new employee was not there. I was not allowed to step out of the office at all unless it was my break but other employees could freely do so. Barry would gossip terrible personal things about other employees he was hiring openly in the middle of the office. They are only trying to have each other's backs and don't see that this is what will cause the company to eventually reach it's demise. But do they care? Not at all. They are making fat paychecks and literally belittle their employees. Barry Heller also thinks very highly of himself and the people that work closer with the owner. He even tried to tell me that I am better than other employees but was quick to try to throw me under the bus. I've reached out to HR all the way in California about these issues and have gotten no response. So Barry Heller. Please do not try to reach out to me because this review is going everywhere. All your employees know that Hercules would pay any amount of money to remove a review so have fun. Plus the amount of complaints I have heard from customers about the quality of your machines do not surprise me. Not to mention your own employees also agree and feel that there is an unhealthy work environment under your management. Hope you feel well lived. As if their reviews can get any worse!! This place is a joke. Take it with you when you go. I earned my pay and left. Once I walked out that door I felt a peacefulness I never thought I'd feel again. Do not ever work for this company.

So this app always had problems. Fast forward to me moving out of the apartment I live in. There is $5.10 left on the account. I do the whole refund thing and they email me talking about there is a $5 processing fee to send me a check for my money. What?! I suppose if I had $10 on there, it would be a $10 fee huh? They are total scammers.