HerculesLaundryReviews of hercnet.com

I phoned about a washer that needed repair in one of my large apartment development's laundry rooms. The woman thanked me, said that they didn't have a report of that machine being broken and, two days later, I received a text stating that the machine had been fixed.

Machine always go bad and when you call for a refund the lady was so rude and rushes you. And she hung up on me and I had to call back for refund. And the machine to get the refund takes some time so I don't even know why she was rushing. Rude and rushing don't use if you can.

I am writing to formally express my dissatisfaction with the poor customer service I recently experienced with your company. I am extremely disappointed by the rude and unprofessional behavior displayed by your customer service agents during my recent interaction. On 10/3/25, I contacted your support team regarding a charging issue. Rather than receiving the assistance and courtesy any customer should expect, I was met with a dismissive attitude, unhelpful responses, and outright disrespect. The representative I spoke with hung up the phone on me while I was still speaking making the situation more frustrating than it needed to be. I recorded the conversation, this was at 9:45am this morning. Such behavior is unacceptable and does not reflect well on your company’s reputation. As a paying customer, I expect to be treated with respect and professionalism, regardless of the nature of the issue. I hope you take this matter seriously and address it with the appropriate internal action. I would appreciate a follow-up on what steps will be taken to prevent this kind of behavior in the future.

The service center is closed for lunch. What? Only one person works at the service center. That is the first complaint. Second, adding money to card is always an ordeal with endless supply of new wrinkles. Today, for example, with $50 on my card, no money showed when I went to use on the machines. It turns out, I now have to add a code to connect money to my card. How about adding an instruction pop-up for those of us who cannot contact the software designer directly. That is new. Many times, the connecting device does not connect. It is located in a basement. Second, there is no way to contact the company. They can expect a call from my city council person as well as the landlord. I could write more but after a more than a year of using this system, I feel I deserve a 10% discount for the time I have wasted. Some tenants now use a service outside the building. Oh, and what design genius made black glass windows? And, who agreed to purchase these machines. Your own mechanic told me this kind of window is useless.

Since the landlord brought hercules machines to the building it has been horrible. The machined are not clean or maintained. There is always water in the area where you put your detergent. Also have loss money and called and never got reimbursed. Do not use hercules they are horrible. They do not do regular checks on machines, which is important. If you call about a machine out of order it takes forever for them to repair. Better to go to outside laundry. Less stress if you do.

Total nightmare. I am tenant in a building with these machines. 1. Instructions on how to pay for service incomprehensible. The whole payment system is out of 1800s. Company's only goal is rip off customers. 2. Customer service is surely and horrible. 3. Machines are broken and still take your money.

Now, they supposedly installed newer machines (after 13 years of living with antiquated machines that catch garbage and clothes between the gaskets, hold small amounts of laundry and only 2 for an entire building of residents). There are still 2 small machines, gaskets that catch filth and clothes and keep them dripping wet. The app does not show the washer # unless you climb 3 floors to your apartment (machine is in basement) and back down to start machine. These are the most terrible people I have ever met besides my board and AKAM who signed the contract. They need to be forced to leave so the unit owners can finally get what we deserve----in unit machines and good customer service because this sucks!!!!!!!!!!!!!!

I'm at a location with newer install. The dryer was installed on the 2nd of June and has not worked yet. I submitted a service request on Friday. The response was to put a sticky note warning that the only dryer doesn't work. I put in another service request on Monday. Then on Tuesday, because a technician was supposed to be here doing install checks and nothing changed. When I called on Tuesday customer care wasn't able to see in the system whether a technician had been out because of how recent install was I guess. Called again yesterday to get some kind of status, and they couldn't see my previous service request so they submitted another. Now again I call today and suddenly they can see that the service request on the 11th and now they tell me 24 to 48 hrs, so maybe somebody comes by today. I've worked retail and phone center customer care so I can tell the reps I've spoken to are doing the best they can, but clearly the company doesn't have tools in place to allow for proper communication This swap was from CSC and frankly the laundry rates are higher and the service is not existent. I would write more but I have to go spend some of my precious time in a Laundromat