Hilary O S.
Parcel cancelled
Parcel cancelled, no replacement or refund I ordered Areds 2 on 17th September for my 85yr old father who has MD. When I checked the delivery 8th Oct, the parcel had been cancelled. I mailed Yash at customer care, who advised me I had to reorder and a refund was in process. I asked Yash to reorder for me and send urgently as my father really needed them. Yash refused, I pointed out that I had not yet received a refund, Yash told me I needed to reorder myself. This was my 4th order of Areds 2 for my father and I found the customer care in dealing with Yash appalling, I have yet to receive a refund.
Response from HerbsproOct 15, 2024
Dear customer Since we don't collect payment information from customers, we are unable to redo the order from our end. You must authorize each purchase on our website by providing your credit card information. We are unable to call you to place the order over the phone since your order and phone number are from an international location. The representative has asked you to place the order because it is improper to send such sensitive information by email. The refund for the prior order was sent on October 12; it can take two business days for it to appear on your credit card. The tracking details of the recent order you place will be sent to you before the end of the day. The latest order was sent this morning. We apologize for the inconvenience caused Thank you Customer Service