Yousef A.
delayed order !
I placed an order for HP438057 on October 8th. Despite sending several emails regarding the status, I haven’t received a satisfactory response. I was informed that the order was shipped on the 15th, but this is incorrect. The shipping agency confirmed that they just received the package on October 24th. You can review the shipment details: shipglobal Agency, Tracking number: FFUSA1537514 I am disappointed with the lack of transparency and would appreciate an explanation for this discrepancy.
Response from HerbsproOct 28, 2024
Dear customer, As we have mentioned in previous email, the package was sent on October 15, sometimes these transitions can cause delays in tracking updates, as the package may not be scanned immediately. Transit times can vary. The package needs to go through different points so that it finally shows information and this can take several days. You can see in the tracking information the "shipment date" which is Oct 15. https://www.shipglobal.us/tracking?waybill=FFUSA1537514 We kindly ask you to be patient as the package will be delivered in the following days. Thank you Customer Service