HerbsproReviews of herbspro.com

Response from HerbsproJan 17, 2025

Dear customer We sincerely apologize for the inconvenience caused by the recent issues with the DHL tracking system. Over the past few days, it was not displaying updated information about the packages we shipped. While most orders showed updates after two days, we regret that your package still has not shown any progress. To address this, we have processed a full refund for your order. We deeply regret any frustration or inconvenience this may have caused. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you Customer Service

Response from HerbsproJan 17, 2025

Dear customer We sincerely apologize for the inconvenience caused. Unfortunately, it seems our previous emails did not reach you. As clarified during our phone conversation, we have sent the return label to the new email address you provided. Additionally, we are in the process of reshipping the correct items to you. Thank you for your understanding and patience. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you Customer Service

Response from HerbsproFeb 5, 2025

Dear Customer, We would like to inform you that your order was shipped via Asendia with tracking number AS002446495US on December 24, 2024, and was delivered by UNiUni on January 10, 2025. Please note that UNiUni is a partner carrier in Canada. Due to the prolonged and unprecedented strike at Canada Post, an alternative carrier was used to ensure your order was delivered. We understand your concerns, and while we strive to provide the best possible service, it’s important to consider the impact of the holiday season, including Christmas and New Year, which can affect delivery timelines. We kindly ask for your understanding, as leaving a negative review may unfairly affect our company’s ratings. We are dedicated to ensuring customer satisfaction and hope this explanation helps clarify the situation. Thank you for your understanding. Thanks, Herbspro

Response from HerbsproJan 9, 2025

Dear customer We responded to this inquiry via email on November 22. As mentioned in our response, our policies clearly state that it is the customer’s responsibility to pay any applicable taxes or duties associated with importing products into their country. You can find this information on our website here: https://www.herbspro.com/pages/shipping-policy International Shipping Custom Clearance Policy "It is the customer's responsibility to obtain any necessary governmental permissions and/or documentation for import approval and to verify and pay all import charges, including duties, fees, and taxes." We appreciate your understanding and encourage you to review our policies for further details. Thank you Customer Service