Tony N.
Wrong item sent....4 requests - no response ever
I ordered a certain hair brush that I had wanted for some time. It was in stock, and they sent it (I thought!). Yet I received a brush that was not like the one I ordered. I contacted the company about their mistake so they could put it right. No response. I contacted the company again with all the actual specific details of the mistake, emails etc. No response again. Some time passes and I contact them another 2-3 times and never hear anything. I use the correct email address plus their own email contact system, and never get a response. Though in that time I received 23 sales emails from Herbspro! I believe this is really poor service for a professional company that obviously made a mistake but refuses to put it right. So I cannot recommend dealing with the company as if they make a mistake with your order, you may never hear from them again!? UPDATE: After many months and contacts, within the last few weeks Herbspro actually contacted me the wrong brush they sent. They wouldn't send me the ordered right brush but did refund me the cost I paid for it. So that is something I guess. So I have upgraded the rating a little. And if I decide to deal with then again, and that goes okay, I may upgrade them more as well.