HelpWireHelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
HelpWire (helpwire.app) has 57 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Internet & Software · Alexandria, Virginia
Excellent
Internet & Software · Alexandria, Virginia
Excellent
Internet & Software · Richmond, Virginia
Excellent
Internet & Software · Charlottesville, Virginia
Excellent
Showing 2 reviews with 2 stars · Clear filters
Angelo
Version 2.2.77 of operator is not compatible with version 2.1.x so now I have a whole bunch of clients that are stuck on 2.1 and operator software 2.2 and I'm unable to reach any of the computers..... Blech.
Todd
1) You need to fix the UAC prompt problem. 2) You need to fix the consultant's console so the internet disconnect reconnect the same as does from the web portal 3) you need to come up with a way to connect when the client does not have or their eMail is malfunctioning. 4) you need to fix the upgrade to administrator crash problem This should not reflect badly on the excellent tech support they offer. Please contact me directly at my email address for addition information that you requested
Response from HelpWireJun 23, 2026
Hi, Thank you for taking the time to share this feedback — detailed reports like yours genuinely help us improve. Let me go through your points one by one: 1. We'd like to dig into this properly. Could you share more detail about what's happening — for example, when the prompt appears, how often, and whether it blocks the session from continuing? If you can gather logs from the troubleshooting guide at https://kb.helpwire.app/troubleshooting/ and send them through to [email protected], that'll give us the clearest path to a fix. 2. We want to make sure we fully understand the behavior you're seeing before we investigate, so the same question applies here: could you describe what happens step by step? Logs from both the operator and client sides would be really helpful — the troubleshooting guide above covers both. 3. This is something we're actively thinking about. Alternative connection methods are on our roadmap, though we don't have a specific timeline to share just yet. We'll keep you posted as things develop. 4. We're sorry to hear this is happening. A crash on admin rights elevation is something we want to look at closely, so any detail you can add — what triggers it, which OS, whether it's consistent — along with logs sent to [email protected] will help us track it down. Best regards, The HelpWire Customer Success Team