WispReviews of hellowisp.com

They charged me for a product that I did not need or use and refused to refund me. Make sure you don’t save any payment information.

Long story short, DO NOT sign up with for their subscription. You will NOT get a refund! I signed for their subscription the end of spring and forgot all about it after receiving 1 prescription from them at that time. Today, I received an email stating that my account was charged. I contacted their customer service, explaining the situation and I will not needing or picking up the prescription that they automatically sent to my pharmacy and requested a refund. I get a scripted response and stating because I completed an annual survey/questionnaire and their doctor processed it they can’t issue me a refund. However, the catch is I couldn’t access my account to cancel the subscription WITHOUT completing the survey/questionnaire so that their doctor can process it and take my money!!! I’m so over this companies and their shady business practices!

My initial review was excoriating because I used Wisp for a needed weekend prescription which I later found out they didn't provide despite their advertising. They claim "same day" prescriptions but don't disclose that certain states require a doctor consultation and that can only be obtained Monday-Friday 9am-5pm. Of course this eliminates getting a weekend prescription in those states. It was a waste of time and money. Update: Wisp contacted me and says they will refund my money. I appreciate the quick customer service, but they need to make it clear on the site that weekend prescriptions aren't available in every jurisdiction (and list those jurisdictions) before you pay and have to chase a refund.

Physically impossible to cancel.

Did not process my order and when I reached out the customer support process was very time consuming and not helpful. I’ve been waiting 5 days for this to resolve. At that point I should’ve just made a physical appointment. Also, there is no way to talk to a person to resolve your issues in a timely manner.

When I ordered this product I had expected all treatments to arrive the same day, however I received no status to where my order was. All the orders said pending for 3 days. When I emailed this company, they did not respond. When I called and left my name and my number, they did not respond. I spent a total of $140 for treatment and I have not received it at all or a refund. I am so dissatisfied as my health issue became worse each day with no staff reaching out to me about anything. And now they are claiming that my “payment authorization has failed.” Yet I never received a refund. And I have every single screenshot for proof. Don’t buy anything from here!😊

First off, the products do not work. I have jumped through every hoop Wisp has given me to in order to cancel. The website says it’s easy to cancel just send an email to customer support. So I did. They sent a reply that said to process my cancellation I needed to email my name, DOB, phone number, and customer ID. And I did. Then they emailed me saying I need to cancel on the website. But the way they say to do it does not exist! Beware! I would not buy from them if I were you! Terrible customer service.

Horrible. They issued me wrong meds. I requested a doctor called me on several occasions, I was told Id get a call the other day and no one ever reached out to me to answer my concerns. Do not use this company. Also WISP DO NOT REPLY TO THIS SAYING E-MAIL CUSTOMER SERVICE. I have emailed no less than 10 times and sent the “doctor” messages in my portal. That reply is auto generated to make your notification go away. You all should be ashamed of the malpractice you’re committing. I’ll be contacted the medical board as well. Update: This is proof they are dumb. They just auto responded with the same BS. Obviously the do not read any of these complaints.