WispReviews of hellowisp.com

I didn't get my questions answered

I could feel the start of a UTI coming on so I tried to order some test strips and antibiotics. I was charged for both and then hours later I get a message telling me I have to send a picture of the positive test before I can get antibiotics. In theory, I understand this, but if it takes a day at each touch point, I can’t wait that long. Whenever I get a UTI, it is extremely painful and can reach my kidneys within hours. To the point where I’m not really able to go anywhere. Also, what is the point of charging me for the antibiotics if I’m potentially not even going to be able to get them? I had to go to the store instead to buy a test and used treatmyuti.com to get treatment. Wisp may be fine for other things but not for anything urgent like an UTI. Although, I did edit this review to add an additional star because they were really quick to give me a refund.

I’ve been waiting almost 48 hours for a dr to review my labs. Incredibly slow service.

Why is it taking 11 days from the time I placed my order to get my order? It says 3-5 business days for delivery. That’s not 3-5 business days. I won’t be in town to receive it so therefore I don’t need it. Sent an email to customer service and no one responded

I keep asking for my order to be corrected and no one has helped me correct the order yet. In my initial profile I stated that I had a uti but I needed something stronger than macrobid as I am resistant to macrobid. The provider did not read my profile and sent macrobid. I’ve tried to reach out twice more now to have this corrected and it has not been corrected. I still have a uti.

Convenient but the process was not made clear enough. Totally thought the price I was paying online was for the actual prescription, so overall I’ll be paying $100 to order from here and to get my prescription. I could’ve saved time by going somewhere local to save money.

Everything was great until I asked a question on the Wisp website. I used their Messaging option to respond to the provider who prescribed the medication for me. I responded to his initial message about the prescription with a question about using it (per the website instructions). There was never a response. When I sent an email to the support staff, they would not look into why I didn't get a response until I sent all of my personal details through unsecured email, including my full name & date of birth. That is a HIPAA violation (I've worked in healthcare I.T. for nearly 30 years). That is a problem. **Update: the provider contacted me via secure messaging late this evening & answered my question but not before I had contacted my pharmacy to get the answer from them. Overall, I had a good experience with Wisp & would have given a much higher rating had I not encountered this messaging problem.

You shipped the products without a complete address, you just put the city and zip code. Thus, USPS had to return the products back to your company, and now I'm going to have to wait another week to get them.