WispReviews of hellowisp.com

Absolutely the worst customer service they canceled my order for no reason

Ive been trying to get my prescription for weeks. I have had to order two “emergency doses for $65 a pop. Every single time I need a refill i have to have a video call even if I just did a video consult days prior. Ofcourse i have a cold sore currently even though for weeks Ive been trying to get my prescription to avoid it. The entire ethos of this company is hassle free convenience. Doctors are only available on weekdays from 9-5 for video appointments. No one responds to your messages if they are sent out of that time frame. For the expense and time just have your GP fill your prescriptions.

I was prescribed a medication and it was sent to my pharmacy on the same day. I took the first pill and immediately began getting stinging, itchy hives. It came in so quick I wasn’t sure it was the medicine. Tried again the next night and same thing happened, so I messaged the company via messaging and email. Over 10 emails and messages and nearly 4 days later, I still don’t have not have an alternative treatment. They got their money and they have no cares after that. They keep claiming to care but here I am with my symptoms after 4 days.

Terrible service. I have suffered from UTIs for most of my life. When I get them, I know exactly what works. The physician refused my medication and wanted to give me a weaker less effective one. My sister used another service a few months back and had her prescription the same hour. Do not use this service. They don’t listen to the patient. So frustrating when doctors don’t listen to well informed patients.

They take your money, mind you your in pain and uncomfortable!! They send you a message and never reply ( the dr) so now I'm out of $108 and no reply from the dr or from wisp customer service. This is ridiculous and an inconvenience. How do I even get my money back!? They send me a message saying action is required but it's showing nothing on my account. This is frustrating!!

Not sure why they would even both to have a chat when they refuse to respond to anyone who hasn't already ordered from them. My question was regarding a specific product and there was NO NEED to be a patient prior to their answering this question. I'm not going to buy something without having the necessary info, but they refuse to provide info until you buy. They certainly will not get my business and I will not recommend them to anyone looking for a similar product.

Wisp charged me $40 just to write a prescription knowing that the pharmacy was going to charge me $200 for the medicine!! Thats ridiculous if thats the case you all could have just charged me $10 or atleast told me how expensive the medicine was before taking my money!

Did not expect to pay just as much for the prescription as I did for the 0.1 second consultation with the “doctor” I don’t suggest using this if you and to know how much everything is gong to cost.