WispReviews of hellowisp.com

Terrible customer service. I don’t normally write reviews, especially bad ones, but these guys deserve it. They don’t know what’s going on. I changed the date for my prescription to be delivered, they ignored it. Then I asked them to move it from my local pharmacy to have it shipped to me. Then they cancelled my order and my phone was getting tons of texts about it. Then they wanted me to fill out ANOTHER questionnaire that I had just filled out a few months ago. Then they cancelled me for good because I wanted to switch birth control because I didn’t like the one I was on. My local pharmacy didn’t take their goodrx coupon either even though wisp promised they would.

False advertisement. When I sign up it was supposed to $45 for three Three prescriptions every like three months each. But every time they charge me another 45 for one prescription this is false advertisement was supposed to pay $45 and get each at 15. It it will scam you and just recharge you over and over again, despite the fact that you haven’t gotten the other two prescriptions that were promised. So I guess it ok lie now in your advertisements be careful

Terrible scam of a company!! I was traveling snd got a uti which I’ve had many times before and it took them 5 hours to respond (and this was a request put in during the day) to get back to me to say that they wanted to send me to get lab work first before they would assist and this was hours later after I spoke to customer service and cancelled. They claim they’ll refund me in 5-10 business days.

So as a first time user with wisp I just want to say this has been the worst experience I’ve ever had. I placed an order and paid $40 and chose pharmacy pick up so that way I could get it sooner then shipping. I still have not been able to pick up my prescription because it hasn’t been ready and if I would have known it was gonna be this long I just would have chosen shipping at this point. I’m really not happy at all with this.

Takes way too long to get products when you mail order them. When you order for pickup at local pharmacy the pharmacy wouldn't honor the discount card on my profile and want me to pay, but I already paid on your website why do I have to pay again.....I will not be using this site again

Disappointed in the process. I took a generic test of answering questions that would populate. I was denied treatment immediately but charged for the consult. Way to take advantage of a patient with your AI programming.

Horrible customer service! I placed my order and received a notification my order was on the way. At first I was very excited of how fast and easy everything was but then my package was never delivered. I contacted the post office and they weren’t helpful so I contacted Wisp and never heard back from anyone. I requested for a refund and a prescription sent over to my local pharmacy to pick but still no reply. I had to end up going to a walk-in clinic to get a prescription. UPDATE: After Wisp is quick to respond to a bad review telling me to contact customer service yet again (which I did), surprise! Still no response from customer service. As I mentioned don’t use them!

On the night of 4/13 provider responded quickly and ordered antibiotics. The following day I went to pick them up but the pharmacy said they never received the script. I reached out to customer service who responded saying they would follow up. After communicating with customer service for a few days, prescription ended up not being sent and available to pick up until midday 4/16. By the morning of 4/16 I was in a lot of pain and concerned about the infection getting worse, and worried I would have to wait a whole other day, so I saw another provider.