WispReviews of hellowisp.com

If I could give zero stars, I would. I’ve had a UTI for over three weeks and turned to Wisp because I live in a state with a 6-month wait for a primary care appointment. I told them the antibiotics didn’t work, sent in a urine culture, and waited three more days for help, only to be told that the original prescription should have worked and that I now need to be seen in person. That’s not just dismissive—it’s irresponsible. If your service exists for people with limited access to care, you have a responsibility to do better. This feels like a money grab disguised as care.

Wisp denied my uti medication. The last time I filled a rx for a uti medication was over 1.5 years ago. They said it’s based off my history. But it’s was so long ago. They are switching up on us and it’s no longer easy safe and convenient

I purchased the "delay your period" and that stuff didn't work at all. Huge waste of money and I'm on my period on a beach vacation. Will not recommend.

You’re customer service team never got back to me, I emailed a week ago.

I am really diasppointed with my Wisp experience. I tried the telehealth option to treat a UTI and they were beyond slow to follow-up and provde incorrect information. Below are the main issues I expereinced: 1.Incorrect RX - My first RX they only sent 5 of the 7 days worth, saying this was protocol for telehealth (which is absolutely untrue and has never been the case receiving meds previously). I think they messed up CA and NY policies which is a big oversight 2. Incorrect Lab Info Shared: When I needed a new RX, they gave me incorrect/incomplete information on my lab request which significantly delayed my results (again, I was told by the lab that the account information provided was for CA not NY...another oversight). 3. Delayed Follow-Ups: When I followed up, the service rep said she would look into it and update me ASAP.... I never received an update. I had to chase down my results on my own and when I received them sent them immediately. However, I had to follow-up again to ensure they were being sent to a practitioner. I was then told it was escalated to a practitioner but it has been 6 hours and I've yet to receive a response. I told the service rep that given all of the delays I am not feeling well at all and really need this RX - I am afraid the infection will spread to my kidneys. It's clear they are either not in the timezone or dealing with an offshore company. I was just passed around to 4 different service reps. Multiple times I was told they were following up and I heard nothing back. I have STILL not heard back and now the pharmacy is closing.

Didn’t work followed instructions bleed the whole time so disappointed

Very poor customer service.

I honestly don’t know if I can blame Hellowisp or USPS yet, but their website says shipping takes about 3-5 days. I made my order on May 5th. It’s currently May 15th and my order still hasn’t shipped yet. Not very reliable. Going to have to use GoodRx to get more meds in the meantime.