WispReviews of hellowisp.com

I tried to love wisp but after ordering an expensive test kit I'm still waiting for it to get shipped, 4 days later. Unacceptable

They send you something totally different. I received magnesium oxide and was supposed to receive antivirals. This garbage should be illegal.

Hello wisp has scammed me!! They prescribed me a medication (that needs to be taken within a short time period) that is unavailable for who knows how long because of a manufacturing issue. Instead of taking this medication off their website until the issue is sorted they still wrote me a prescription and would not refund me although I didn’t and couldn’t receive the medication. After much arguing they agreed to give me my refund but after waiting 10 days to receive it they TOOK BACK my refund. After reaching out again they are gaslighting me and saying the refund is still processing even though my bank has confirmed that the refund was processed but returned to the merchant. They are continuing to lie to me. I have talked to multiple customer service agents and no one is helping me. I have taken this issue to the BBB in hopes they can help me sort it. DO NOT USE THIS COMPANY THEY ARE OVERPRICED, UNFAIR, and DO NOT CARE ABOUT WOMENS HEALTH.

Beware! Scam! This company is one of the most shady online places I have done business with! I wanted to cancel my order before it was shipped and they refused to stop it, even when I no longer needed the medication. I hate to do that but unfortunately I will need to open a dispute because they just refuse to stop the shipment even if they don't have tracking number! Stay away from them, they are very bad to do business with.

ordered on 7/12, as of 7/19 i still haven’t gotten my order. so much for 2 day shipping. not sure if this is a scam or not but ill do a chargeback if it doesn’t show up in the next couple days. save yourself money and buy on amazon for $7, i did and it showed up same day.

VERY DECEPTIVE!!!! They charge you immediately, before knowing if they’re able to prescribe anything and when they decline to write an online RX, they DO NOT refund your money! SCAM! BEWARE!

This company is one of the first to come up when you google search “virtual UTI care” yet I had a horrible experience with them. I explained in my information that I was traveling in Colorado and that my insurance only works in Minnesota and I had all of the classic symptoms of a UTI, and my previous one was a couple of weeks ago as well which clearly the antibiotic I used then did not work. Well - because of this they wanted me to get a lab done before they wrote me another prescription. My first thought was - I should have lied (how sad is that) my second thought was - do you know how expensive a lab would be done in another state where I can’t use my insurance? Also - why do you make people fill out questions these doctors obviously don’t read? They gave me the hardest time, and not only that but the replies were SLOW. I’m talking several hours to get responses. This is my second bad experience with them and I’ve learned my lesson to never use them again and stick with Virtuwell instead. They might hand out contraceptives like it’s candy but got forbid you need an antibiotic for a UTI - you’re out of luck!!!

My order was not processed within the 24 hour (even on weekends) window, it was over 48 hours (and only after I emailed customer service!) which pushed the 3-5 business day shipping window to the following Monday. I requested a refund based on Wisp’s inability to fulfill their guarantee and they have refused. I do not have trust or faith in companies that do not adhere to their own parameters. I will not leave medical testing and advice to a company that I have lost trust in, anywhere along the process.