WispReviews of hellowisp.com

No follow up on prescription

I have been a loyal Wisp customer for over a year, but my recent experience has been nothing short of unacceptable. A few days before my scheduled refill date, I proactively placed an order to avoid any gaps in medication adherence. I received confirmation that the order would arrive within 3–5 business days. On the second business day, I reached out for a tracking update—assuming it would have shipped by then—only to be told the order had not even been processed and would take an additional 10 business days to be delivered. The only explanation provided was “high volumes,” which is vague and unacceptable for a healthcare service where timely delivery is critical. This has turned into a colossal headache. Customer service has been slow and ineffective, taking 24 hours to respond to each email, and despite multiple requests to call me, no one has called me back. Leadership offered an alternative: sending the prescription to my local pharmacy instead of home delivery, which forced me to incur an additional copay—something I had no choice but to accept to maintain medication adherence. Even then, the process was riddled with delays. I was told the prescription would be ready the next day, but I had to follow up again, only to learn they needed more information before processing. Twelve hours later, I was informed the order was “processed” but still awaiting approval to be sent to the pharmacy. As of now, nothing has happened. If medication adherence is a priority for you, I strongly recommend reconsidering Wisp as your prescription provider. Their inability to meet basic service expectations poses a serious risk to customers who rely on timely access to medication.

I was very happy with Wisp at first. They helped me find a birth control that was best for my body and pre existing conditions. However, when that medication wasn't working out, they prescribed me a medication that I with no insurance could ever hope to afford. I asked if I could have Depo, one I've taken before. They would not let me, even though I was telling them I accept and understand the stroke risk. The patient should have the final say, if they have all the information they need to know. This is not personalized care

Wisp charges 100 every 3 months to give scripts for HRT. I can deal with that but the first consult I paid for the Dr only gave me 1 month of estradiol and 3 months of progesterone. So moving forward that screwed everything up. When I messaged them to give me a refill on my estradiol it took a week for them to get it right and 18 messages later. A supervisor had to finally get involved. It never would have taken that long if you were able to deal with the same rep for each issue or at least got reps who read the previous messages so they knew exactly what the problem was. They sent the script to the wrong pharmacy after I asked them several times to send to a different pharmacy. If you have any questions expect it to take at minimum 26 hours for them to answer 1 question. If you have multiple questions in one message they still only answer 1 at a time and make you wait at least 26 hours between each answer. Sometimes you need to ask the same question 5 times because a different representative answers each time and they don't read the previous messages sent or recieved regarding your issues. Its a nightmare to be honest. Every rep needs an explanation of what happened and they still dont resolve anything. Instead they ask a question already asked and answered in previous messages then wait another 26 hours to respond. If they would just get organized and be more efficient it would help them to help customers and free up days of their time. Their system is the worst I have ever encountered. They never get back to you "within" 24 hrs as they claim. That is an absolute false statement. I have been on HRT for 7 months now and not once have they answered me within 24 hours. Its always 26 or more. Also don't make any mistakes on your responses to the Drs recommendations when asked to approve or decline. I didn't have my glasses on and clicked the wrong link and had to wait another 4 days for them to understand I made a mistake. Yes I told them 3 times it was a mistake but again they dont read previous messages!! It's so aggravating dealing with the customer service. They should prescribe anti-anxiety meds so you can handle the stressful correspondence or lack there of.

Put in order for med for BV as website said meds in 1-2 hours. Now been waiting 24 hours and still have not heard anything and is processing. Also put in order for vaginal estradiol as I think issues as menopause related and that was prescribed same day with 3-5 day shipping time. Makes no sense why one would be approved and not the other. Did not have time to go to urgent care so did a message appt with amazon pharmacy for $29 and now had flagyl within 30 min.

The at home 3 STD kit through WISP was sub par at best. The urine cup provided had an opaque lining that wasn’t straight which made it hard to see if you had filled it half way like the instructions say. Then, the label for the tube was too long when wrapped around and it almost covered the edge of my info on it. Finally, they had USPS Ground for return shipping (slowest!)…any other at home kits I’ve got from other places have very fast return shipping for fast results and to mitigate issues with the sample being in transit for a long time. Took over a WEEK for my sample to reach the lab and to get results, and who knows what weather conditions the package passed through. When I contacted customer service about whether my sample was still viable when it arrived, the answers felt like bots because they didn’t make sense to what I was asking. They asked for my pharmacy info (I did not need meds, just wanted my questions answered!) and said I’d have to set up an appointment with a provider. Super inconvenient to just ask general questions that should be easily answered. All in all, terrible experience and I’ll never use them again. They need many improvements to their processes.

I'm not sure what tf is going on with your service right now but one order has literally been reviewed, changed, reviewed, in process, reviewed, canceled, in process, and who knows what else in the last week. Wisp is usually so easy but dang, not good this time around! With so many companies offering similar services at comparable prices, I'm not sure I'll stay a customer.

Wisp is a good company in terms of normally they are pretty quick to get your prescription sent in/ processed and how cheap it is, but honestly it’s not worth the hassle sometimes because the only way to reach them is through email and they take awhile to respond. Also another thing that really rubs me the wrong way is how they refused to refund/credit my account when there were issues with the pharmacy last year. I like Wisp, it’s easier and more affordable than a lot of other companies but sometimes it’s a big pain in the butt and after this part experience i had, im seriously debating if i should keep using wisp (ive used them for over a year) or use another company for my medicine.