WispReviews of hellowisp.com

never received item

Terrible experience with this company! What they said would be done in a few hours took five days… Complete nightmare to deal with. Had to upload documents more than 10x - and then they still messed things up charged my credit card from something I didn't order and didn't want and then refused to refund the money ... told me it was "their policy" .... literally the worst thing you can ever say to a customer. You'll notice that in the last five years reputable companies have remove the word "policy" from their company languaging all together. More than 30 emails back and forth with arrogant, unhelpful staff and finally had to report the company to government regulator because they refused to budge. 5 days of wasting time only to be ripped off!

False Advertising and Delayed Care. Wisp claims that prescriptions are typically reviewed within 1–2 hours and that “most prescriptions are sent to your pharmacy within 3 hours” — but that was not my experience. I completed my medical intake and was told medication would be sent to my pharmacy the same day. Instead, it took over 24 hours before anything was sent — forcing me to go to urgent care and pay out of pocket just to get the treatment I needed. When I reached out, I was told the “standard turnaround time” is actually 24 hours, which directly contradicts their own statement above. Despite the clear delay and false advertising, they refused to issue a refund, saying the prescription had already been processed. This was a frustrating and disappointing experience. If you need timely care, don’t rely on Wisp — go to urgent care or your local clinic instead.

I completed a request for a refill three days ago and my order is still processing. I’ve reached out several time for an update. The website says “always available to help” but I cannot seem to get my refill filled or a refund. This will be my last month using wisp.

Wisp charged me basically for the “script” and not the prescription itself. They make you believe that you’re paying for your prescription and will simply go pick it up after payment. What they don’t tell you is how they falsely advertise and will stop be charged an additional fee at the pharmacy. So not only did I get charged basically for Wisp to do literally nothing, I then had to find my own way to find a discount available when the pharmacy wanted to charge me nearly $700 for 3 months of a birth control pill. They also told me I was great candidate for an acne pill, and didn’t need additional approval. Only to have that prescription canceled by Wisp, but of course that was AFTER they received a payment from me for said (now cancelled) prescription. Wisp is terrible and I’m canceling immediately after literally less than a week with them.

Never received my antibiotics that I desperately needed asap. After I complained to customer service days later, they finally refunded my money . I had to get it from another provider.

It took several days to correct an issue and most likely will not use the site again

I'm giving one star because it won't let me give none. I never received a response from a provider concerning my issue. It says to wait 24 hours, but it has been over that and still nothing. If you can't follow through with a service or don't have a provider available then just say that. They have my money though, so I guess one of us is happy. 😡😑 Based on this experience alone, I WOULD NOT recommend this company to anyone.