WispReviews of hellowisp.com

Halted migraine treatment citing the treatment was “out of stock” right before my next prescription refill and never had a doctor educate me on tapering topamax (which has side of effects of new or worsening seizures and suicidal ideation/worsening depression) which is incredibly concerning. I then was told that migraine treatment was no longer offered. No clarification was offered when I asked what the real answer was. When I asked wisp about my treatment no one responded to me. I had my plan cancelled multiple times throughout my care - it was consistently difficult to get clear answers and connect with wisp providers, often I was responded to by customer support rather than medical providers. Careless company that seems to to care more about profit than patient care. I moved to cove and they have been more expensive but patient focused and wonderful.

Believe all of the negative reviews regarding shipping times. The website says that you will receive your product within 3 to 5 days after ordering. Mine will take 10 days just to receive it, and that's if it shows up on time. They have already told me that if it does not show up on time they still are refusing a refund and will just be sending a replacement.Then I will have to send them back to the lab. The turnaround time will be close to three weeks from the time that I ordered the test. If they have to send a replacement it will be over a month. I tried to cancel the order four days after I placed it because the items had not shipped. They absolutely will not cancel orders nor refund your money. You're better off just making an appointment with your regular doctor. Especially if you are ordering tests for a yeast infection or BV. If you are in any kind of discomfort or need to know your results without waiting a month and a half? I would absolutely not use this service!!

The birth control subscription is misleading. You pay for the subscription and then you pay for medication separately. Can't reach customer service.

It’s no way of speaking to anyone if you need to speak to someone. You have to wait 24-48 just to talk to someone. I’m a truck driver and I can’t wait 24-48 to get a prescription because I don’t know where I would be.

Not very helpful I felt like I was back at square one

I have been UNSUCCESSFULLY been trying to cancel my subscription/membership with Wisp because of the Tru Pill data breach and even after jumping thru hoops and 3 requests, my acct is still active. If that were not enough, I can tell you that when I first started with this service, my meds would arrive in 2-3 days - now it takes more like 10 days. Do you want to wait that long for medicine that your body needs?

I am absolutely disgusted with Wisp and their disregard for customer data. After signing up for their service, I decided to see my doctor instead. I tried to delete my account, and have not been able to since. It has been over two months. The option to delete your account is not on their website. I have e-mailed them repeatedly and they have ignored all my requests. They continue to spam me with texts. I feel very uncomfortable with them holding on to my private, medical information. I have already filed complaints with the BBB and will be following with HHS and OCR.

Sent my order through mail when it’s always been sent to pharmacy.