Grace
Very disappointed
Very disappointed with Wisp and the lack of communication after submitting my urine sample. I followed their instructions, submitted my sample, and was specifically told that someone would follow up with me regarding the results. Instead, my results were simply posted to my account with absolutely no explanation, no interpretation, and no communication about what the results mean or what I’m supposed to do next. I find this unacceptable, especially when this involves medical testing. Patients should not be expected to look at lab results on their own and figure out what they mean. If a provider orders testing and receives the results, there should be clear communication and appropriate follow-up. What makes this even more frustrating is that Wisp had the time to send me a request for a review, yet apparently did not have the time to actually follow up with me about my medical results as promised. I would strongly encourage Wisp to prioritize patient communication and follow-up before asking patients to rate their experience. I expected much better from a healthcare provider.
Response from WispSep 25, 2026
Hi there! We appreciate feedback and work to provide timely guidance. Response times may vary depending on the type of consultation, as our priority is always to provide safe and thorough support. For urgent health concerns, please contact a local healthcare provider or emergency services. For more information on typical response timelines, please check out our Help Center by searching “When can I expect to hear from a clinician?”, or reach out to our support team at [email protected].