WispReviews of hellowisp.com

They are quick to take your money but take forever to respond to a message or fill your medication I’ve been waiting on mines for over a week now then messages to ask why it hasn’t been shipped etc and no response if I would have known this I would’ve went directly to my regular doctor because now my money is gone I’m still going through my symptoms and have no idea when my medication will be shipped

I got an antibiotic through wispy for my UTI. I completed the antibiotic and my symptoms never improved. Ended up in ER 3 days after completing antibiotics with a UTI still. The dr said that the antibiotic was not given for long enough. Now I have a huge ER bill and had to pay out of pocket for more antibiotics again. I am very disappointed to be out $80 and still in pain.

Scam… do NOT use this company. The 24 hour , same day, 3-5 hour whatever else the advertise is pure crap. I submitted a uti form at 5 am and still being over 24 hours have absolutely nothing besides an email saying sorry we are backed up. Well then don’t claim you can do same day prescriptions especially when it comes to something as painful as a uti. The only reason why I use the online company is because waiting for an urgent care was going take way longer, based on the sites promises. but in the grand scheme of things I could’ve went to urgent care and have had my prescription way faster at this point and now I’m out the money I don’t have an antibiotic I’m still in pain and o have to go to an urgent care pay more money and wait more time. I will never use this company again nor would I even recommend it. Go to a physical facility.

I think this service might be great if you use it during the week…however I requested a UTI prescription at 3pm on a Friday, was told I would hear back within 2-3 hours and 24 at the most, and didn’t hear back until Monday morning. By this point I already went to urgent care and dealt with the problem. I’ve used the similar online service on GoodRx so I recommend you use that if you are suffering right now, wisp is totally unreliable!

I don’t know what happened but I have held a HelloWisp membership for years (at least 5). And I never really had an issue with requesting a medication, having it reviewed, approved and sent to the family the same day but recently, I did. Although I admittedly did cancel my subscription because I wasn’t using the services much in the last year or so especially since I had a steady PCP and OB/GYN, I needed to use the services for an unexpected situation that popped up down there. I requested some mediation on a Tuesday Morning (8am) after filling out all the paperwork, paid $33 (there was a sitewide discount going) and the medication was not approved until Friday and sent to the pharmacy. That would have been DAYS of sitting with uncomfortable symptoms. Luckily, I was able to reach out to my local doctor (who initially wasn’t available when I needed the medication) to send me a prescription. She was able to do it that day and before the holidays kicked in and everything shut down. I was able to get my medication thanks to my personal doctor and NOT HelloWisp. I was really desperate and an anxious waiting for the medication. I also saw that others had similar experiences of paying for same day medications but having to wait for several days and even up to a week for approval. This does not make me feel too confident about HelloWisp anymore or make me want to continue my subscription with them that I just restarted for this one medication. I don’t know what happened but they seem to be going downhill. I am not pleased at all. I’m instead really disappointed.

Recently ordered a 7 day treatment cream and they only gave me enough for 5 days of applications, I messaged wisp and they told me they weren’t able to do anything about it. I paid for a 7 day treatment and got screwed! Thanks wisp! Wouldn’t recommend them!

Tried to get an RX for shingles. Gave them my credit card, they told me they couldn't fill the RX then charged me anyow.. Endless loop asking for photo ID.. can't log in to delete billing or close account

I had used Wisp in the past with ok results on a weekend, so because today was a holiday, I tried to get an RX from them since other providers were closed. That was this morning. The RX was sent to a Walgreens that was closed today so I immediately tried get a hold of someone at Wisp to have it sent to an open pharmacy. Unsuccessfully ALL day long, I tried to get WISP to change the RX to an open pharmacy, and it was impossible to get through to somebody despite my texting, writing the provider directly, sending chat messages and multiple emails to the support desk throughout the day. I even paid for another order so it could be sent to the open pharmacy. Somebody finally wrote me back and said the problem would be resolved and they cancelled my second order. But it was not resolved. Instead the provider wrote and said it had already been sent to the local pharmacy, and that sometimes it can just take a few hours. Clearly the provider didn't read any of the messages i wrote about the pharmacy being closed today and needing it to be sent to an open pharmacy. They clearly did not communicate with the person who said they would resolve the problem either. Its almost 5 pm now and still no help. I tried using the chat feature AGAIN and received a message asking for the information for the correct pharmacy. The person said they would respond after I sent it. I ALREADY sent it to them numerous times today, including in the message they responded to. Nevertheless, I sent it 2 more times and still they did help. Do not use this company!!! If everything goes perfectly and you don't need to make contact, it may be fine, but if you actually need to contact a human being at their company they will not help you. That's not a safe bet when it comes to medical care. Customer service is important when it comes to health. *****Update***** Wisp never resolved this issue, so I made a new order at Starfish.com. That company has a number to text them after placing the order and they responded instantly. They were extremely polite, they read the entire message before responding, and they even expedited my order processing so I can get the Rx in a couple hours. What a contrast to WISP! I will use Starfish exclusively from now on. Hellowisp is terrible! ****Update*** Wisp waited until the next day to address this problem after I already had to pay another provider to get the medication. They had enough time to respond to my trust pilot review the same day, but not resolve my problem the same day. They acknowledged to me they do not have real-time customer service, but made it sound like that somehow made this ordeal excusable. They read my trust pilot review, and presumably that is the reason they decided to give me a refund. An employee told me they would refund me this one time. Clearly they don't think they did anything wrong if they're making it sound like a one-time favor, not an acknowledgement of their poor service or mistakes in communication. If you can't even acknowledge you did something wrong, I have no reason to believe you won't do it again. I will only use Starfish.com from now on. They have real-time customer service and they are extremely polite, communicate and show customer care, unlike Wisp.