Sharon P.
I was charged 6 times
I was charged 6 times. For one bottle of 5 pills. The pharmacist insisted that I need a doctor to get this prescription. (Refill). Another pharmacist chimed in and said because I was in Illinois and I had a prescription on file that I didn’t need to go through that. But there was still a problem and I kept getting charged customer service gave me the runaround by telling me this was their policy. The first time I used Wisp I had no problem I’m not sure as to why I was having a problem now my complaint was being charged six times, so far I have received back two $55 charges, and two $45 charges. I am still missing a $45 charge. I understand that I needed to pay the monthly fee of $55 so that’s not a problem however I would like an explanation as to why I continue to get charged also there was a $38 charge that I did receive that, I would like to know why continue to receive these charges and why I feel like Wisp is not the right Pharmacy for me. at this point, I would be afraid to recommend anybody to Wisp based on how they treated my checking account. There was no discount on anything. I did receive the medicine. Thank you for that.
Response from WispNov 29, 2023
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