Zelmia Ameera H.
HIPPA Violation?
I’m very uncomfortable with the experience I had today with Marie L on 4/5/2023 @12:55pm EST. How is it that I was told my order was cancelled and that I’d need to be seen in person due to having had cancer in the past, and that I should discontinue all estrogen products… when I never informed Wisp that I had cancer, let alone what kind. “Your doctor has noted a history of cancer, you should probably discontinue products and refer to be seen in person.” What notes? When I asked which doctor said that, I was given an automated response that did not answer my worrisome inquiry and made me even more uncomfortable that I wasn’t given this information about MY doctors regarding MY medical history. HIPPA violation? Not sure but not informing me who you got that from is disconcerting. Also, are your representatives supposed to give out their own medical opinions? I’m looking into possible legal guidance/advice regarding this because that’s very suspicious. I cancelled my subscription immediately. -edit update- I have screenshots of the conversation since you lied about emailing me a copy of the transcript. Also not sure why it won’t keep the date of the incident I selected. This occurred on 4/5/2023 @12:55pm est.
Response from WispApr 6, 2023
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