Hello VichyReviews of hellovichy.com

I ordered the large Medellin Bag, and they sent me the mini. Now they aren’t responding to any emails.

Terrible. I received the bag I ordered (it took a long time but arrived in one piece) and I wanted to return it as the colour looked different in the picture. Their policy online said you can return if you change your mind. After having to chase several times for a return address, I received many frustrating automated emails asking me to say what was wrong with bag. They ended up saying I couldn’t return an item unless it was damaged. After I screenshot their own policy they said they would arrange a refund, which still hasn’t arrived to this day. Don’t be lured by ads, this is a very bad company!!

My experience with this company was extremely disappointing. Their support service is unhelpful and unresponsive. To make matters worse, they refuse to issue refunds even if you are dissatisfied with the product or no longer want it. This lack of flexibility and consideration for customer satisfaction is unacceptable. I would strongly advise against purchasing from them. This was my first and last experience with this company. It’s been several months, and I am still waiting for a tracking number for my order. The company does not respond to messages and provides no updates on the status of the order.

Die Bewertungen hier müssen Fake sein. Anders kann ich mir die guten Erfahrungen auf Trustpilot nicht erklären! Ich habe genau hier vorher nachgesehen und dann bestellt weil ich von der positive Bewertung überzeugt wurde. Leider habe ich bei Ankunft bemerkt, dass es sich bei den Taschen um billige China Ware handelt die den Preis nicht annähernd gerechtfertigt!!! Ich wollte daraufhin von meinem Kauf zurücktreten was laut gesetzt im Onlinegeschäft 14 Tage möglich ist. Doch Hello Vichy hält sich nicht an die gesetzlichen Vorgaben und lässt mich meine Taschen nicht retournieren! Sie antworten nicht auf meinen Rücktritt und senden mir auch keine Adresse für die Retoure! Ich bin schockiert von so einem Verhalten und das so etwas in Europa Geschäfte machen darf. Ich werde das an meinen Anwalt weiter geben und bin gespannt ob ich am Ende auf der überteuerten China Ware sitzen bleibe und diese Verbrecher mit dieser unverschämten Masche durchkommen! Ich hoffe ich kann in der Zukunft ein paar potenzielle Kunden davor abhalten dort zu bestellen. Am besten lieber direkt bei einem China Shop bestellen. Da bekommt man die Ware dann wenigstens zu einem angemessenen Preis!

I purchased a bag and it was not the quality I expected. No pocket inside, cheap material, strap was slipping off my arm. I tried to return it and customer service said it was only possible to return if it was damaged (it is stated differently on their web site). Then, customer service just stopped responding.

I bought a mini bag, and I didn’t like its quality. I tried to return it, but they told me it wasn’t possible. They only accept returns or refunds in the following cases: The item received has an original defect. The size received does not match the one you ordered The color received is different from the one you chose. I believe I have the right to return a product if I don’t like it. This has never happened to me before. I understand that I might need to pay for return shipping, but I don’t think I should have to keep something I don’t like. I tried to return it the same day I received it. The quality is terrible; it feels like plastic.

I ordered a bag which was okay but much smaller than shown in the pictures. I requested a return but they just don't accepted it without naming any reason. And also i thought since it is called "Hello Vichy Milano" that it is an european company but the package came from china and the bag also had a weird smell when it arrived. So i paid above 50€ for some cheap material from china.

I bought it because I like the design and on the website says it’s Milano product but I feel scammed. It shipped from China, I asked the customer support why they shipped from China but I don’t get the response until now. I live in Japan and it shipped from China but it took so long to be delivered. They said “Milanese” maybe because of the owner is just from Milano but the product is actually made in China. It came like it’s from Temu/shein very cheap, only wrapped by plastic. Quality wise.. . Better save your money and buy it from SHEIN there’s very similar one and the price is 10 times cheaper. Better save your money. Disappointing