Melodie R.
Wrong info…..
The customer service person seemed nice, responded quickly. However, the information she gave me was incorrect. Example being the tracking number… she told me (in an email) that my device was shipped via fedex. As I went to check the tracking fedex told me the number was NOT theirs. I contacted customer service again to check I we had the correct number. Then I was told it was sent vie UPS. Customer service told me initially it would be delivered 7/25. It finally arrived 7/28.
Response from HelloveinAug 4, 2026
Hi Melodie, Thank you for sharing your experience. We also truly appreciate your kind words about our customer service and response time. We sincerely apologize for the confusion and inconvenience caused by the inconsistent shipping information. We understand that receiving inaccurate carrier and estimated delivery details made it more difficult for you to track your package and plan for its arrival. We are glad that your device was ultimately delivered safely, and we appreciate your patience throughout the delivery process. Estimated delivery dates can occasionally change due to weekends and carrier schedules. However, we also recognize that the discrepancy in the carrier information reflects an area where our shipping verification and communication could have been better. We will continue improving our shipping confirmation process and ensure that the carrier, tracking number, and estimated delivery information are carefully verified before being shared with our customers. Thank you again for your patience and for bringing this matter to our attention. We truly value your feedback and will use it to further improve our service.