Tomo MortgageReviews of hellotomo.com

Went back and forth with the representative multiple times to get a rate. Also had to explain the situation each and every time I would message the lender. He never flowed up, I always had to follow up to find out the status. Then all the sudden I get an email thanking me for working with them and to review the experience. Lender rep never responded with what the final rate would be. Very poor communication. Tomo missed out on an opportunity as the purchase was a done deal.

Not really willing to provide the information to me.

HORRIBLE experience dealing with Tomo. From the beginning of the loan application process, Jack assured me Tomo could finance me with a better rate than the first lender I applied with do I proceeded, as I obviosly wanted the best rate possible. Jack got rude and dismissive when I kept following up because my closing date was approaching and they were moving too slow. So I asked for a supervisor and got Aaron. He was even worse, accusing me of being unethical because I was applying with mortgages with 2 companies! Finally, I got to his supervisor Jacob, who apologized and assured me they would get their sh*t together and then I never heard from him again!! They strung me along throughout the process, moving VERY slowly, telling me I was pre-apporoved, conditionally approved, approved, and finally cleared to close. Then 3 days before my closing they tell us that we are no longer cleared to close, then drug their feet before changing the terms of my loan (telling me I needed $30k more to close), then asking for more documents the evening before my closing!!! Thank God I had an alternative mortgage company ready, because Tomo would have cost me my home and my $10k earnest money 😡 To make matters worse, they were rude and unprofessional on several occasions throughout the process. I would NOT recommend gambling your chances of financing with this company. Now in hindsight, I see many other people have had almost the same exact experienceas me. Tomo's promised lower rates are bait and switch....its not worth gambling with them and risking losing your house and money!

I was mortgage shopping, found them on Nerdwallet. The first phone call the person started to leave a message before the recording started, so the message made no sense, did not leave a name nor a phone number that I could understand. Hours later second call, no name left, different voice, so different person. Again no phone number that could be understood. Mumbled the name "Tomo", sounded like "momo". I redialed the number, got a recording, press x for, etc., so I hung up. A few minutes later a third person called back, said they missed my call (first two were male this was a female). I said I was calling to let them know I was no longer interested. Instead of saying thank you and ending the call, she says, "I thought you were mortgage shopping"? I said I am, and "I am going to be less tactful you should have left it at I'm no longer interested". The I described the phone messages and said if your people cannot do a simple task of leaving a coherent phone message, I can't trust you to handle a mortgage. She apologized and said "if anything changes", to which I said "no nothing you can do would trust me to have you handle a mortgage".

My experience with Tomo Mortgage was extremely frustrating and unprofessional from start to finish, and I would strongly caution anyone considering using them for a home loan. To begin with, communication was almost nonexistent. The team was consistently unresponsive, forcing me to chase them for basic updates and answers that should have been provided proactively. Their lack of responsiveness became a major source of stress during a process that is already time-sensitive and detail-heavy. Worse yet, just one day before closing, Tomo attempted to change the loan terms, despite the fact that my interest rate had already been locked in writing. This is not only unprofessional—it’s a violation of trust and standard mortgage procedure. A last-minute change like this could have jeopardized the entire transaction, and it showed a complete disregard for transparency and integrity. Because of their mishandling, the closing was delayed by a full week, which caused a ripple effect of inconvenience, added expenses, and unnecessary stress for everyone involved—buyers, sellers, attorneys, and agents. This delay was entirely preventable and was the direct result of Tomo’s lack of diligence and attention to detail. Overall, Tomo proved to be not diligent, not reliable, and not customer-focused. Buying a home is too important to risk with a lender who doesn’t honor agreed-upon terms, doesn’t communicate, and doesn’t take ownership of their mistakes. I would not recommend Tomo Mortgage to anyone looking for a smooth, professional, and trustworthy lending experience.

It was a miserable experience that was extremely stressful. I will NEVER work with Tomo again. The tiny savings in percentage points was NOT worth the risk of not closing on time. We had pre-approval from Tomo underwriting weeks before closing. Tomo then decided to wait until the morning before closing to send it back to underwriting for final review.

Communication was poor. I was told that Tomo was a real mortgage company that would service my loan, but they ended up selling it. The loan officer didn’t appreciate that I was comparing offers from different lenders to get the best deal, he even mentioned that he answered my calls on weekends and late evenings, but other lenders did the same and were always patient. The worst part is that although I locked my rate, they charged me more in points just a day before closing, with no communication or explanation. I decided to pay the extra cost to close on time, assuming it was an error that would be corrected later—but nothing was fixed. I do not recommend this company

We were transferred from representative to representative because someone was either on vacation or otherwise unavailable. I get that, it happens. However they didnt keep any of our info and we had to send in some documents twice becuase we had 3 different agents throughout the loan acquiring process. Representatives weren't very prompt either