Tomo MortgageReviews of hellotomo.com

What an absolute horrific experience! Avoid Tomo or jeopardize losing the house you went into contract with in a low inventory, seller advantage market. Was working w many lenders to find most competitive offer. Realtor reached out to Tomo asking how fast can we close and would they work w seller realtor if necessary. Tomo -Very lackluster slow response time compared to other lenders. Other lenders said here's my cell, call whenever, happy to do whatever to get bid accepted. Tomo, said can close quickly. Hard stop. Serious lack of sense of urgency and enthusiasm. Fast forward, my bid accepted. Now working to get best overall formal loan package. Work began at 730A. Responses are quickly coming in from loan officers, loan officers (hours behind) my time zone. While crickets from Tomo in same time zone. Day ends and NEVER heard from Tomo. EOD, Tomo calls to say all of a sudden despite days previous of email exchanges, this day all my emails went to spam. I was chastised and belittled for not calling loan officer directly. One, I need written documentation and proof of offers in writing, verbals wouldn't suffice. Two, if the customer prefers emails to calls, that's the prerogative of the client. Instead of transferring my file to a different loan officer (as I requested), I was told by officer my file is canceled and he hung up on me. All the while, Tomo is being informed of the non-responsiveness of loan officer --all day and his cancel of my file and hanging up on me. I was told his manager would call me. Then I was told my situation escalated to 4 separate managers NOT one of them called me-- EVER! Thank God, I was working with many different lenders, Tomo lost out securing me, someone with the highest creditworthiness and the lowest risk of default. Such an unforced error from Tomo. Saying hold trues when someone (Tomo) shows you who they are, believe them the first time.

My clients missed out on a home because their lender PJ Nemish didn’t answer his phone for over 30 hours. The , we get under contract with a different home, and PJ doesn’t answer any emails leaving questions unanswered. He then last minute told my client he needs 5% down instead of 3%. This place is mind boggling that it’s not some type of scam. That’s what it feels like to me.

Said they could do it, asked for a mountain of documentation, and two days before closing, they said they could not do it. At one point, the advisor said 'don't worry if you don't hear from us for a while, we are working behind the scenes', and then they dropped a bomb just before the agreed upon closing date. I was able to get it done by someone else, but TOMO really screwed me waiting until the last moment.

Back in the day when you got a conditional approval letter, all you had to do was satisfy every condition and you got the green light to go. I did all this and then 3 days before scheduled to close they said I needed to pay off a 6 year credit card debt (due to covid and losing my job). This could have been included in the conditional approval but was not. I lost $1500 in earnest money and inspection fee because of their lack of disclosure.

The 2 people I spoke with on the phone refused to give me a loan interest rate until I filled out their online form and uploading just income verification, which I did promising only a soft pull on my credit, and I would have my loan rate within an hour. I spent a lot of time gathering and submitting the information which was complete. Then some sleezy salesman kept fishing for more information that was not necessary unless I was actually applying for the loan. He alteady got my income documents, then wanted, w-2 information, bank statements, chrck stubs, etc... he never gave me their loan rates. Total identity theft! Do not use this company they are fraudsters trying to steal your identity. They lie about what they need, then just ask for more information in order to steal your identity. I am calli m g the police and filing a complaint.

Very disappointing experience with Tomo. I submitted a complete application and am fully qualified (and approved with other lenders), yet they refused to provide a Loan Estimate and gave inconsistent and shifting explanations. When I asserted my rights, I was told I would be denied instead. Peter (NMLS #2063056) handled this in a way that raises serious concerns about compliance with RESPA and basic lending transparency standards. Refusal to provide required disclosures, lack of accountability, and no ability to escalate to management. The overall experience felt intentionally opaque and unprofessional. I would strongly recommend working with a more transparent and compliant lender.

They got people that stupid that don't know what they're doing I would never recommend them to nobody not even my worst enemy they wait till a week before closing to give people their answer I was working with them for 3 months and that we got to do three different clothes and times because they were playing games so I would never recommend them for nobody

Tomo Mortgage collected an appraisal payment from an elderly widowed woman. She paid for the appraisal upfront. The mortgage process wasn't not smooth for her. She was purchasing a property, in escrow on her transaction, and her calls were never answered. She stated they spoke down to her in many cases. She choose to move to a different lender. When asking for the appraisal transfer, they refused. Not only did they refuse, they blocked her email address from receiving additional communication from her. This is unprofessional, unethical, and elderly abuse.