Alesha A.
Bad experience
Hello till at first when I started with them it went smoothly then when December came around one of the customer service representative told me exactly that from now on I will start paying my regular 601 every time I get paid so I said cool..January came around I seen that my account said I would pay 601 but then when it came to them taking my money they took 851…so I went to my account and seen that in the next 14 days they will take another 851 out…which is basically 1700 a month remind you my rent is 1157..so I called them because this is not the first time this has happen..so I called no answer by the way called them multiple times..I even emailed them stating that I just wanted to close my account because I felt like it was always something every month so still no response until 3 days later they finally wrote me back stating that they closed my account and took my autopay off..it was like they was hurting me more taking so much out every single time I get paid..this has been the worse experience I ever had..even some of the customer service representative couldn’t answer some of my questions..bad experience!
Response from TillJan 20, 2022
Hi Alesha, We are sorry to hear about experience with Till. Our team has been in touch regarding your request to close your account . When you signed up with Till, you agreed to your custom payment schedule which would keep you current on your rent as well as repay the amount you borrowed from Till upon enrollment. This is why your payments increased overtime. We do apologize if there was any disconnect regarding your payment schedule. Your account will be closed as soon as your final payment settles. We appreciate your feedback and hope you will reconsider using our service in the future - Till Resident Services




