TillReviews of hellotill.com

This company is such a scam and now my account is negative and I also have to pay a late fee on my rent. I'm so beyond pissed right now. I wish I never wish I came across this horrible site. These day's people will do just about anything to cheat the innocent out of their hard earned money. If you read this message,please learn from my mistake and do not trust your rent payments with Till. Everyone today is trying to make a quick buck and they don't care who they hurt and cheat in the process and Till is no different.

My husband signed up for this to help pay rent they withdrew the whole amount of my rent and put my account in the negative without even letting us know they where taking the money when I messaged about it some Tommie told us it was June rent up front but then when I look at my rent it does not show that it was paid either it now has a late fee added I have tried to call can’t get a hold of anyone just able to leave a message not even showing a number now to call I feel I was scammed I really want to know where is my money if it didn’t go for rent I have asked several question get no answers nobody gives straight answers I was message by a Kimberly B to send my bank statement showing they took the money did that and no answer back now I just don’t understand why their is no communication with this place to let us know what is going on

This has been the worst I paid what they ask me to pay . Then I get a email saying pay 313 now but it states it’s due on the 9th of June now my account is closed and no one will call me back

I would not recommend this service. Till was going great until about a couple of weeks ago, they have stopped reporting my payments to my landlord and will not respond to my emails or calls. I have paid every week like, for the past year and all of a sudden, nothing!! I DO NOT RECOMMEND SERVICES. I am in the process of filing a BBB complaint.

This company has terrible customer service. They have you hold for up to 45 minutes to and hour and sometimes will disconnect the call. I made my payment before my rent was considered late and my property did not receive my payment in a timely manner, which caused me to be charged a late fee. I have called and spoke with 2 different people whenever I could get someone on the phone. I will manage to pay my rent on my own from now on. I would not recommend this company to my worst enemy. This company sucks.

I have been using the service for only a few months. Here recently, I received an email stating that my account was closed and that I'd be receiving a refund. Why?? I haven't closed my account nor had any reason to close my account. But I check my email and I have one from Till saying that I will be drafted by normal amount plus service fee. That's great but here it is 5 days after my rent is supposed to be paid, my account is delinquent and I've been calling this number all day with no response. Of course I want to pay my rent but I'm not paying my rent PLUS have a draft come out as well. I need someone to call me back ASAP!

Since beginning with Till in 2020 things have been decent. But when there has been an issue, it is usually addressed. Most recently I canceled my account with them as I do not need the service. Till continued to charge me as if I had not cancelled. Because I did not need them, the account that i normally used for till was not prepared for any charge. I reached out to them about a fee incurred on my account due to being charged even after I requested to cancel the program. They have ignored the 2 emails that I have sent detailing what took place, that is was their error, and asked for resolution. That was 3/24/22. I have heard nothing so I will be escalated my complaint to the BBB and any other entity that can address their lack of concern when the error made is that of the company.

Honestly way too upset to write the type of review to go deep in detail. To start off I had rude customer service from one associate and manager. My account was closed (which was amazing, I was tired of using it) and my answer was not answered on what happened to the money I paid to pay my rent. Instead said they took it all out for me paying back the loan which was explained to me, that I was already paying biweekly. They took out the wrong amount!!! Very terrible to use, I received poor customer service, I have to pay my rent AGAIN AFTER I JUST PAID and I wish I could have at least paid biweekly. Why would it take it out all at once without notification of payment? If anyone needs a loan or better way to pay bills, I suggest asking your leasing office for another program that DOES NOT have sketchy terms of conditions.