HelloTechReviews of hellotech.com

They keep billing me long after I canceled. They refuse to stop billing me. I will have to cancel the credit card. That's the only way.

this company is truly disappointing , Phil T is honestly the worst tech ever not only did he not complete the install, but he offered to come back and do it on the side on a weekend ( of course never showed or answered his phone) some 7 or 8 months later I set up a wireless printer install appointment ,to which the (same installer) Phil T. cancelled at exactly the time he was to arrive.

Paid for TV installation with tv purchase at Walmart. Was eventually told by hello tech they couldn’t do the installation because they didn’t service our area. Why were we allowed to purchase the installation if they didn’t come to our area in the first place? We were told this after two appointments were scheduled and canceled. Makes no sense. Then the hello tech guy tells me it’s going to take 2 to 3 weeks to get my PayPal refund or 5 to 6 weeks to get a check in the mail for my refund. He hung up on me after I became frustrated. I ended up calling Walmart and had my refund the next day. Do not deal with these people!!!!

I contacted them, had to be on line, to install a TV. Canceled the appointment as I found a quicker service. Never thought of them again until receiving monthly membership charges. Did not ask for them. They canceled but declined to issue a full refund. Total bait and switch. Sleepy business practice.

I hired a tech for my aging father in florida to help navigating a new phone. I should have known from the first phone call that the language barrier was going to be an issue. They have an elaborate cancellation policy which also should have been a red flag. My tech canceled with less than an hour's notice and asked to reschedule, and I said I was not interested in rescheduling; I'd rather cancel. I was unimpressed by their English-speaking and writing skills, and equally unimpressed with customer service when I called for assistance after my tech canceled. It seems as though I was able to cancel online for free once the tech canceled my service but I noticed I have a pending charge on my credit card for the entire service fee amount (although they said they were only putting a partial hold on my card) so I took a screenshot of my canceled receipt in case I have to dispute it, which I anticipate I will have to do. The customer may always be right, but not here. Please do your research on reviews before booking this service, and do yourself a favor and skip it altogether. Disappointing for a service that seems to be entirely predatory for elderly folks who need help with technology.

First of all they lie about when they actually take your money. Secondly the tech didnt show the first day. When he did show up the next day, not one of our problems got solved. And lastly, they took the 108 dollars before the tech got out the driveway.

Real bad! I made four appointments with this company and waited for countless hours for them to show up only to have them cancel each appointment. I would only suggest using this incompetent company if you enjoy having your time wasted.

Don't use HelloTech. They set up appointments but a technician isnt actually assigned to do the work. This means when its time for the appointment, no one shows up. They want you to keep rescheduling hoping the local tech will take the job....its a joke