HelloTechReviews of hellotech.com

Do NOT use. Called three times for service. No show. Second guy calls me to understand issue, confirms appt., then no shows, no answers. I call customer service who tell the tech was not going to be able to help me with the issue (simple smart home connection issues) and that they would not be able to help us. Best Buy handled issue in 30 mins. Not sure how this company stays in Business. What a joke!

I have had 9 appointments with no shows. They do not let you know they aren’t coming so it’s a complete waste of time. They have supposedly escalated my order 4 times but say techs don’t want to drive 17 miles. Compete waste of time and a scam. This started in August 4 and it’s the 16th and nothing. I’ve had to call them they don’t contact you to cancel.

I would give them a zero if I could. What a horrible company. I've had 3 appointments made and the tech never shows up. The first time I found out they cancelled 3 minutes before my appointment with no reason. The second I scheduled called me and actually told me he forgot his son's football game and cancelled, the third again a no show. Customer service is a waste of human space as they do nothing. This is one of THE WORST companies I've ever dealt with- shame on RING for partnering with them and making you choose them for professional installations. Makes me want to return the Ring cam.

Technician never showed up, and I was not refunded. I booked HelloTech when purchasing a ring security system. I scheduled the appointment, HelloTech confirmed, and I organized my day to be home at that time. The technician never showed up. I waited for an hour. I had to reach out to HelloTech since they never reached out to me. I said I wanted a refund. They said they couldn’t process a refund, but went ahead and canceled my order, and told me to reach out to Ring directly to “get a refund.” I asked how it was possible that they didn’t have a process with Ring for instances like this, and how would Ring even know my cancelation was legitimate if this was coming from me, not them. This company is a joke. Do not book them.

If I could give zero stars, I would. I reached out strictly to get a basic pricing quote for a computer tune-up. Without my explicit consent or permission, their automated sales funnel instantly auto-booked a phantom in-home appointment for a completely wrong address in a different city, slapped on unauthorized 'advanced troubleshooting' and platform fees, and tried to trick me into a recurring annual/monthly subscription trap. When I immediately tried to cancel their unauthorized booking, their follow-up text and sales machine kept aggressively pushing more services and subscriptions. This is a predatory, deceptive lead-generation model, not genuine tech support. Local consumers--especially seniors and people on fixed incomes--deserve transparent, honest pricing, not scammy corporate funnel tactics. Look elsewhere for local tech help

They are absolute scammers. They constantly reschedule appointments without notice. There is no negative when they do it but if we cancel or reschedule in less than 24 hours there is a fee attached. I tried to cancel my membership and since there is nothing on the website that speaks to that, I had to call them at least 10 times and threaten to disput with my bank. They even demanded to know why I wanted to cancel as if I don't have the right to cancel. They are crooks and scammers.

I scheduled an appt with HelloTech (and a backup time at their recommendation) to install a SimpliSafe security system. No technician showed. No calls, no texts, no emails about the no show until two days later when HelloTech wanted more appt options. I canceled. Do not use. Zero stars.

I hired this company 3 times and no job was completed. First was for an 85 inch TV and soundbar installation that I couldn't do myself, the tech they sent could not either. He required my assistance to help hold the TV while he attached it to the wall. He did not even finish the soundboard install but billed me for both. I paid, just to get him out of my house. The second was for a wireless thermostat installation. The tech spent a lot of time trying to figure out how to do it on line. The thermostat was installed but he couldn't figure out how to connect it to the wi fi. Since I paid for an annual membership, tried again. I called for computer assistance to wipe my computer. After several hours, even waiting around while the over the phone tech took lunch, he couldn't remote in or describe how to factory reset my computer and said I should take it to a repair shop. This company is such a scam. Also, there were 2 times I scheduled appointments and they didn't even show up...wasted a day off work, no notification until after the scheduled time