HelloTechReviews of hellotech.com

The technician never showed up and still try to say he “started” the project with no one here. Also, they try to charge you for service that never happened. Do not use!

THEY WILL NOT CANCELL MY MEMBERSHIP

I was charged a monthly fee of $14.99 0n July12th for future help when the tech didn't arrive until July 15th. Good job Justin!!

I scheduled a visit on Fri. for a tech to come on Sunday at 9 AM. Just before 9am I received a message from the tech that the visit had been re-scheduled to 6PM. At 1:30 PM I received a message that the tech would not be able to get there until Mon. evening. The website should have scheduled another tech. This is a scam website. They will try to get you to agree to a monthly fee for something they will never deliver.

I called Hello Tech on a Thursday, and they quickly answered the phone and scheduled me for an appointment the next day between 9-1pm.  The next day, no one showed up or even called,  but they sure did charge me $86.00 for  the service fee right away. I called them at 1 pm and sat on the phone for 25 minutes before someone answered. The lady rescheduled me for the same day between 1-5pm, again no-show and no-call. Don't call this company if you need help setting up your theater equipment. Twice in one day, a no-show or a simple call. They were unreliable and unprofessional. Scam!

The first tech rescheduled multiple times, then didn't do complete work. I complained to HelloTech, and they agreed to send another tech to finish the work. The second tech had no idea how to finish the install. I had to figure it out myself, which is what I had paid to not do. So now I'm out almost $300 and still had to do it myself. What a waste of money!!! If you use their service, make sure your tech knows the system they are working with (mine was Eufy) and don't sign for a completed job until you verify everything works! I did get the $129 value of base install, but had to do the cameras myself after I paid them.

I scheduled an appointment for a technician to set up a gaming system for my grandson. The technician arrived on time and 15 minutes later was 'finished', Imagine how surprised I was to learn that the set up was nothing more than hooking it up to the internet, (which had already been done) In the advertisement, it was a set up, hook up and establish 2 on line accounts. I certainly did not think it would be 129.00 just to hook it up to the internet. When I questioned the technician, he said that was all they did. They did not go through the log on procedure, they did not set up any accounts and basically did nothing technical, for all it was worth, I could get a monkey to do what they did. Be careful

We hired HelloTech for the purpose of wall-mounting our TVs (one in living room and one in my office) and for installation of grab bars in our 2 1/2 baths, as I am disabled. The date of the work was March 28th, 2024. The tech's name was Dustin. We did not sign a contract but took out a membership with HelloTech. On June 24th, 2024, the TV and mount in the living room just fell off the wall (no studs were used; just sheetrock) and the wall was damaged and the TV was destroyed. On June 27th a second tech from HelloTech (Brandon) came to inspect the damages. HelloTech then issued a damage claim #1219331. Brandon wanted to do the right thing (repair everything) but HelloTech HQ would not let him. Supposedly the claim was to be paid in "7 to 10 days". We were not paid until August 19th, 2024 ($538.96). And this is when the real problem started. In trying to received the monies from PayPal, I mistakenly and quite accidentally REFUNDED to monies back to HelloTech on that very same day. Seeing my mistake, I immediately sent HelloTech (via PayPal) a request to resend the monies back to my PayPal account that same day. They would not and they wouldn't respond to my inquiries about it. Through many emails and phone calls, they still have not resent my money back to my PayPal account. And that is all I'm asking. I gave them until close of business today, 09/13/2024 to resend the money or I would file a complaint with everyone that I could. They ignored me, yet again. Complaint description Briefly state what you would consider a reasonable resolution from the company Simply resend the $538.96 to my PayPal account that was mistakenly refunded to HelloTech.