HelloTechReviews of hellotech.com

Terrible experience, rude customer service and inept installer. Hired them to mount a tv on the wall and hide the wires. The tech who arrived refused to do it because he didn't know how! Customer service said they could send someone else out later, but wanted to charge me again! So while the tv was mounted, the wires are exposed. Also, asked them to hang an indoor basketball hoop. The tech failed to use any anchors and now the bolts continually come out with use. The tech was a nice guy, but he had no idea what he was doing and this is just hanging stuff on a wall! I really don't understand why they would hire someone who admitted he was not capable of doing the job.

We contacted Hello Tech and they sent a tech out to our home. He did not complete the items we needed done, but Hello Tech charged for the uncompleted items. We are getting NO WHERE with customer service. Our next step is to dispute the Credit Charges. We are very unhappy with Hello Tech

Appointments are easily available for a reason -- they clearly scramble after the fact and then tell you on the scheduled day that the tech can't make it. This happened to me 3 times. Also, they solicit memberships with the lure of bringing the per-visit price down. I think that if you decline, they place you at the back of the line and cancel on you more readily.

I signed up for the service when I purchased a TV from Walmart, within 20 mins of purchase I realized the tv mount itself was not included. I was charged a 50.00 cancelation fee for a 75.00 service.

Don’t bother. Made two appointments tech never showed up for either. Hello tech and xfinity perfect partners they both suck!

Called for tech and he showed up three hours late despite me calling several times and being told he is in the way every time. Had boilerplate, hidden language requiring I pay $19.99 a month thereafter. I called to cancel saying I didn’t see or mean to do that and was told that’s too bad. I scheduled a service since I was already paying and they canceled it. Then I rescheduled and no one showed up so after 1 hour 40 min I called and they said they need to reschedule. They had no reason for why no one showed. They rescheduled the next time frame and I asked if I take off that time will someone be here. And they said they didn’t know. I asked them why did the message they just sent me say the appointment is rescheduled for this time period. They said that’s just if someone responds and not a guarantee. I asked to speak to a manager and they said there wasn’t one available, worst experience ever with this place. I asked how to post a review on their site where they claim all these high ratings and was told I have to email them. Ha that explains all the high ratings and none of the poor ones. In that time period now when someone should be here but no one yet and have no idea if someone will show or not. Although I am guessing not. Buyer beware!

Spent 2 afternoons at home waiting for a technicia that never shoved up, what a waiste of time. I can't understand how they can be in business!

Techs showed up and were very professional but didn't and couldn't set up the security system. I'm waiting for a refund. I received my refund but I had to be persistent. I had to prove that I returned the cove system before they would refund my money.