HelloTechReviews of hellotech.com

First appointment they cancelled 3 hours before arrival time. Second appointment they never showed up for. Third appointment they never showed up for. Waiting to see if they show up for 4 th appointment. I've called 6 times and no one has answered the phone or called me back when i left a massage.

I scheduled an appointment online, and the technicians assigned to my order were changed twice. Then, at 9:23 PM, I was told I needed to change my appointment time. This is unacceptable, especially since I am dealing with theft and vandalism to my vehicle and was depending on this service. I paid over $100 and made no changes to my appointment, yet the lack of consistency and communication left me without the service I needed. This experience has been extremely frustrating, and I will be reporting it to Xfinity and seeking a private contractor instead.

AWFUL! DO NOT USE! there is no guarantee that a tech will ever attend to your scheduled service. Especially for cove installations. It is incredibly frustrating to simply get a straight answer from their customer support. They also will charge the installation fee and mark your job complete without ever dispatching a technician. I am in the process of getting a refund which has been proven to be difficult.

Hello Tech BEWARE . We didn’t see the hook in the cheese and got stuck with paying monthly even though we had only used their service once. Tried and tried to opt out and stop the subscription. These people are brutal BUYER BEWARE

Yo pague para que Hellotech instalará una televisión, mi cita era para el viernes a las 3 y nadie llegó ni tampoco nos cancelaron, llame al siguiente día y volvieron a hacer cita para ese día a las 2 de la tarde espere todo el día y nada. Volví a llamar el domingo y piden disculpas vuelven hacer otra cita y no volvieron a venir! He leído acerca de muchísimas quejas por la misma razón que compañía tan poco profesional deberíamos revisar las opiniones antes de pasar tan mal rato. Se burlan de los clientes!

This company canceled 2 scheduled appointments. I give them a 0-F for dependability, reliability and customer service. I would not recommend this company to anyone or use the products of anyone that partners with this company like Cove security system.

This COMPANY is a royal pain in my ass to deal with & now they increased the monthly service fee from $9.99 to $19.99 without my permission. They always try TRICKS or bait & switch to get more of your $$.

If I could give a 0 I would. This company seems like a scam. I tried to use them through American Home Shield (AHS) to install smart thermostats for me since July 1st. The first tech claimed his car broke down 15 minutes before he was supposed to be at my house. I have rescheduled SEVERAL more times since then and ALL were no shows. I called AHS which was useless and HelloTech will just keep rescheduling. No, info on technicians that canceled except to act like oh well lets try again. They book. Their techs accept the booking then just don't come. Busy is not an excuse for this behavior. Today, August 3rd, was the last chance I was giving them. Of course the tech no showed after they sent me an email saying that a tech was on standby and could make it at noon.