Js
Terrible experience
Terrible experience. they entered wrong info to state. took state weeks to correct. Trisha was the worst
HelloMD has been a leading digital healthcare platform for medical cannabis patients since 2015. We provide easy, convenient access to medical marijuana doctors for medical cannabis recommendations, product and advice and more.If for any reason you are denied, you get your money back!
HelloMD (hellomd.com) has 11,102 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Showing 43 reviews with 1 star · Clear filters
Js
Terrible experience. they entered wrong info to state. took state weeks to correct. Trisha was the worst
Michael R.
Waited a while for the practioner to call, so I reached out to customer service. They told me there no able to get ahold of the practiioner and just refund me the money. Was a waste of my time and set back alot of th8ngs for me.
Gabriel S.
Poor quality of doctors. The doctor told me she wouldn’t give me anything because I am 19 even though I purchase my own for pain management and wanted to see a doctor for more precise pain management. Before she even heard about why I need it she told me no. I wasn’t treated kindly or respectfully. I felt looked down on. Not the experience you want from a doctor who’s one of your last resorts for pain management. Find a different doctor. Did not seem like a welcoming environment nor one that have patient care as a top priority.
Robert L.
This is a word of warning. If you have an iPhone go to settings, passwords and review security recommendations. My phone shows that my password was revealed in a data leak. I was told that their IT group was unaware of it and told they did not have an app—no idea why that is relevant. Hopefully, you are not part of what I understand was a leak.
Response from HelloMDJun 29, 2022
Hi Robert - thank you for your review. We are sorry you encountered this issue. We did investigate your issue but determined that the data leak in question was not connected to our site. The notification you received from Apple on your Iphone was to indicate that the password you had used for your account had been part of a breach but Apple doesn't indicate where the breach occurred. Please see this apple forum discussion on the topic and how to investigate where the breach occurred. https://discussions.apple.com/thread/251863281?answerId=253575136022#253575136022
Robert F.
Jenky was quick to take my money but provide no service
Response from HelloMDMay 31, 2022
Hi, Robert, I'm sorry you didn't have a good experience with our service. Please let me know if you did not receive your refund.
Dad E.
All these good reviews must have been when they were not scamming people! It has been literally one month since I paid $50 to get a medical cannabis card I have tried every way in my power to get in touch with them and I cannot I even tried calling them and they texted me back saying can I call you again later never got a callback I’ll tell you that! They owe me $50 because I never got anything they promised! I never got a doctor that called me, never get my card, and essentially I lost $50 before I went on my vacation to California because these people scammed me!!! Do not use HAPPYMD
Response from HelloMDMay 31, 2022
Hi there - I'm sorry it took so long for us to get back to you about this. We do not offer card services in California but I'm happy to look into this for you. Based on your reference of HappyMD I'm not sure if it was us that you worked with as we are HelloMD.
Joe
Practitioner was rude and terrible. Appointments were difficult to schedule and they only had two practitioners on staff. Had to wait a week for an appointment.
Malfred S.
And that Aint Michael Jackson Bad. U dont even get a ⭐. It shud be a mud face instead. We will see if u keep this posted. HellMD. Oops i mean helloMD. Took my money out my account on 3/30/18. They thank me for being a sucker. And would not respond to me for 4our days. I begged them on e-mail to please call me. Or e-mail me, so i can speak to an online Doctor. They refused to call me or e-mail me. So on 4/2/18. I wrote. Your company is treating me like a dope feen. Why should i have to go on the streets in order to get my medical medicine? This is some sort of Malpractice. Within 5ive minutes some Bart Fart oops i mean Bart smart had some gal call me, and connected me on line to some wack Doctor. His house was a mess in the back ground, kids screaming in the back ground, i could not even understand the damn questions. It added to my stress. Finally we got through the torturing conference. Days later Crying Ryan from Hell MD. E-mailed me, and said because of my anger & complaints twards their negligence & behavior, they are gonna turn off my cannabis card. ( Cold Cancel It) My response was " Booo Whooo, please Mr.mann, please dont pull the plug on me. I is sooo sorry for expressing yo fraud and yo contempt towards me. Eyezz so sorry, crying Ryan & Bart Fart; For yall treating me as ah dope feen. Instead of ah cannabis patient. I report yall to Better Business Bureau, OK?? And i take yo punk assets to court and get my 7500 for Emotional Stress, Breach of Contract, And for Malpractice. Thank you everyone for reading this. I hope this doesn't upset you. Yet i have been a patient for 15 years. Who in the hell do they think they are? Stepping in this Bizwax, and not following through in a timely healthy manner? I aint tha one Son. I will post my victory by Sept 2018 of my winning. Yes Iam still seeing my psychiatrist. I already Won.😌 Suspence Out. And remember Kids. Nothing beats a failure but ah Try....🎈🇺🇸
Response from HelloMDJul 17, 2018
Hey Malfred, We’re very sorry to hear that your experience with HelloMD was unpleasant. Looking back at all of the emails you sent, we replied back within a matter of minutes, as well as one of our Customer Service members called to get you connected with one of our doctors. After you were approved, we received emails from you that were both threatening and insulting directed towards the Customer Service team. As a result of these emails, we invalidated your recommendation and issued a refund. At HelloMD, we strive to provide world class customer service to all patients through live chat, emails, and over the phone. We do understand that we may have some patients that are not always satisfied, but we do what we can to ensure satisfaction. We wish you the best and hope that you were able to find another telehealth service that was able provide you with what you needed. Sincerely, Ryan