SB
Easy and convenient but a little unclear
Working with HelloMD was pretty easy and convenient. I needed to renew my prescription and so I went through the entire form and paid before finding out that doctor chats were only available during the hours that I was working. After my payment was processed I never received an email from HelloMD regarding the next step or confirming my payment. Nothing happened until I manually returned to HelloMD and attempted a video chat during the doctor's available hours. After that Mark was very helpful in answering my questions and the doctor was very friendly as well. It seems that there could be a little more communication as to when the doctor is available and offering to remind you to chat with the doctor if one is not available when you visit the site. Other than that, I was quite pleased.
Response from HelloMDJan 21, 2016
Thank you for your review and feedback! It is unfortuanate you did not receive an email for next steps or payment! We send these out to all patients but sometimes there is a glitch in the system, which clearly must have occurred. Mark, one of our founders, often addresses issues himself and as quickly as possible. Thank you for coming to HelloMD and we hope to see you again! ~The HelloMD Team



