Luis T.
Quick,easy,efficient
The doctor was very cool took his time to make sure any questions I might have had were answered
HelloMD has been a leading digital healthcare platform for medical cannabis patients since 2015. We provide easy, convenient access to medical marijuana doctors for medical cannabis recommendations, product and advice and more.If for any reason you are denied, you get your money back!
HelloMD (hellomd.com) has 11,102 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Showing 42 reviews with 2 stars · Clear filters
Luis T.
The doctor was very cool took his time to make sure any questions I might have had were answered
Christina
Dr Green called me "Doll" rather than by my name miss Byers or Christina He was eating a tuna sandwich though half of the Call He called my Cannabis provided a dispy women who is only in it for the money he was plan a simply not professional !!! I wanted to hang up on him but being he already had my money I stuck it out even to the last "Good Luck Doll " yikes what a relic !!!
WH
I have never done a video health consult but I expected and believe I should have had a different experience. Being a healthcare provider myself I have standards that are basic. The patient should guide the plan of care, we are there as professionals to guide with our knowledge and experience. This encounter was a one way talking head, intense and I left it feeling like this physician knew nothing about me. I certainly knew her views because she had an agenda and unloaded it on me. I agreed with several of this persons beliefs but I basically was bombarded with her beliefs. Not cool. She ask me only one question. What was I missing? I was not sure what I was being asked so I answered with why I was signing up for a consult. This individual then told me I lacked Vitamin D. She never ask me another question. I in fact do not lack Vitamin D, one of the few I know because I spend a lot of time in the sun. She did give me a non stop deluge about CBD's which was mildly informative but she talked non stop and I had to try to take notes but it was impossible. She sprinkled it all with her opinions and although I agreed with a few of her statements that is not what I needed nor do I really care what she thinks. I was the patient, try listening. I'm glad this service is available for busy people but the encounter needs improvements.
Sheila P.
He didn't engage me in conversation or try to draw me out about my health needs. When I asked a question that he felt he had obviously explained, he seemed impatient. A suggestion is for him to say things like tell me about the history dealing with your health issues.
George B.
Dr Pinto, was in my opinion unprofessional, really did not listen, sounded like he was reading from a script. I think the whole process w the doc took 2.5 mins and Im approved, Great, Im a repeat customer, but I treat this as real medicine for real probelms I do not believe Doc Pinto really cares. Its about the money., I feel like I just went through something dirty. This is what gives the industry a bad name. But I did get my recommendation.
Marghi H.
too much preaching about non-relevant issues
Karen Anderson S.
For those seeking real medical care, this is not it. I had hoped to get real information on how medical MJ helps migraines. I took the time to fill out a somewhat comprehensive medical history form, spoke to a receptionist for a second, then to the "doctor". The doctor made me repeat information I had already provided, and didn't even let me finish on some questions (current medications), he just kept saying "that's good you'll be fine". At the end of our interview, he said I'll be getting a card, great… now what. I asked him for recommendations on strains and when to take it, how… anything that would normally come from a doctor. Instead, I got "you can ask the dispensary" answer. Uhm. Ok. So, I quickly realized the "doctors" are not doctors, but someone looking to make easy cash of paranoid people who want to claim a medical need and get a card. I got ZERO information on how cannabis helps migraines, and ZERO recommendations on how to use. I instead found this info online and more good info on CBD oil and things like when not to take THC for migraine (makes them worse) and when it's effective. To make maters worse, what they don't tell you for this "convenient" service, you'll have to wait a week to get your card in the mail (DR said about 50% of dispensaries don't need the card, only the letter… however I called 15 dispensaries all of which said "no card, no bud" and that "now days none would be crazy enough to take me without a card"). So, I already paid my money… so I waited a week. Only to get a card with my face cropped out of the photo… great. Now I have to ask for another one, and will have to wait another week or so to get it since it needs to be a "photo ID" If you are looking to purchase medical MJ today, you will need to go into an office recommended by a dispensary (some have DR's on site), otherwise you'll need to wait 1-2 weeks. Hack service.
Response from HelloMDJul 25, 2016
Karen, I am sorry you had a less than stellar experience with our service. I believe our head of operations has already worked with you to remediate the situation including providing access to a follow on doctors consultation with a different doctor. For the sake of public disclosure, I would like to state: 1) We work hard to ensure that our doctors provide the best medical experience in the industry. If you read the other reviews that people have posted, I think you will see that your experience was not typical. Nonetheless it should have been better, and thus our offer to connect you with a different doctor. We are addressing this specific experience internally. 2) Doctors for the most part do not provide specific medical information on strains. This type of thing is better left to those in dispensaries. There are thousands of strains, and a lot of miss information. Doctors tend to provide more general information (EG: high CBD, organic grown, tested, etc). 3) We mail hardcopy letters of recommendation and cards right after your consultation. They typically take around 3 days to reach you. You can immediately access your letter of recommendation in PDF form (which is widely accepted, but not by every dispensary). 4) The card really has no legal value and very few dispensaries will accept it alone as validation. What they need to see under the law, is the letter of recommendation (which is all they need). The card is there just for convenience once you have already registered with a dispensary. 5) Any dispensary with a doctor onsite is breaking the law. Doctors are not allowed to be associated with growers or retailers of cannabis. We have over 1,500 five star reviews from customers that love our service. Again, I sincerely apologize that your experience was not positive. I trust that our operations manager as resolved things to your satisfaction. Mark Hadfield Founder
3 day W.
It wasn't the easiest process, nor was it very quick actually getting a recommendation. Since there is no telephone number, good luck with reaching resolution. They will just stop chatting back with you, knowing that they already have your money. Great idea in theory but not so great in actual practice. Design allows customer to be at HelloMD's mercy if it goes bad like mine did. Who you going to call?...it won't be HellloMD. There is no number. Yikes.
Response from HelloMDMay 22, 2016
I am sorry you did not have a positive experience with our service. A couple of points in response: - We removed the telephone number from our website as with the volume of calls, and chat messages it was not the most efficient way for us to respond to customers. Now we direct everyone to chat, and we have an average of 2 minutes response time across the hundreds of messages we receive each day. If need be, we are happy to jump on a phone call to assist, once a chat message has been answered. Alternatively, you can email [email protected] which goes into the same customer service queue as chat (and therefore can be dealt with quickly, and in an order which is fair to all customers). - With regards to holding your money hostage, that is never something we do. In fact we guarantee customer satisfaction and will gladly refund your money if you are not satisfied with our service. If you would like a refund, please email [email protected] and request one, along with your name.